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Description

JOB SUMMARY

The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.

RESPONSIBILITIES AND SCOPE

+ Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.

+ Reviews and interpretsincoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.

+ Interviews patients to obtain and input patient’s history, demographic, and insurance details intoEMR scheduling system.Reviews records for accuracy.

+ Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.

+ Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.

+ Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

QUALIFICATIONS

Required

+ Associate’s degree or an equivalent combination of education and experience.

+ Experience and/or education/training in medical terminology.

+ Experience performing in a customer service role.

Preferred

+ Working knowledge of CPT and ICD-9/ICD-10 coding.

+ Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.

+ Experience or education in medical terminology

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.