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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Under minimal supervision of the Operations Manager, responsible for handling electronic payment exceptions, escalations, and reconciliations related to Wire within established timeframes in order to mitigate risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Independently analyze, research, and process complex electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.

2. Independently analyze, research, and support electronic payment cases/claims/inquiries escalated by internal departments and client service centers to resolution. Claims/inquiries related to Regulation E are met in accordance with the CFPB (Consumer Finance Protection Board).

3. Adhere to department standards documenting actions taken on electronic payments in an accurate and timely manner via appropriate workflow systems.

4. Follow security and operational control procedures for multiple wire transfer systems.

5. Perform outreach to corporate clients and internal departments to resolve wire exceptions maintaining quality client experiences executing the attributes and behaviors as designated for Truist.

6. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.

7. Maintain extensive and expert knowledge of the policy, operating rules, and regulations of payments channel in order to lead/support periodic reviews of operational procedures for changes, streamline processes, and compliment payments channel compliance.

8. Perform queries and provide reports using various data management tools.

9. Support extended hours for same day wire processing for all channels.

10. Under minimal supervision, perform daily Start Of Day tasks and system checks to safely bring up lines for wire processing.

11. Daily end of day reconciliation with Federal Reserve Bank and Clearing House Interbank Payment System (CHIPS) with minimal supervision. Research outstanding or out of balancing conditions to determine corrective action needed.

12. Communicate and escalate concerns, risks, or gaps as soon as possible to the appropriate parties to control and mitigate risks in a manner consistent with Truist’s risk standards.

13. Assists with Wire Ops training to include job shadowing.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent education.

2. Ability to work irregular hours on short notice to complete end of day processes, and being designated as a “mission critical” teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations.

3. Must be able to work independently, be well organized, versatile, and display good time management skills in a sometimes-high pressure environment, maintaining composure and a positive attitude.

4. Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems with a sense of urgency.

5. Must be able to make responsible decisions and use sound judgment when communicating with our clients and internal teammates.

6. One year of payment/deposit exceptions, fraud, or banking experience.

7. Two years of customer service experience.

8. Excellent written and oral communication skills that support a highly professional image with the ability to write business correspondence and communicate professionally over the telephone.

9. Proficient in MS Office applications including Word, Excel, and Outlook, as well as proficiency using the Internet.

Preferred Qualifications:

1. Bachelor’s degree

2. Knowledge and understanding of electronic payments processing and applicable rules and federal regulations.

3. Two to four years of wire or related experience.

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)