• Business Service Center Agent

    First Horizon Bank (Knoxville, TN)


    Description

    **Location:** On site at location listed in job posting.

     

    At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

    _Business Service Center Agent_

    **Explore the role:** click the link or copy the site into your address bar Business Service Center Agent (https://vimeo.com/583581095/0f3bc58294)

    Position Overview:

    As a Business Service Center virtual banker, you will be the driving force behind delivering an exceptional experience to our business clients. As a Business Service Center Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our business client’s banking needs are met with precision and efficiency. Each interaction is an opportunity to connect with our business clients and internal business partners and strengthen the client’s relationship with First Horizon Bank.

    Essential Duties and Responsibilities:

    + Ensure all callers are accurately identified complying with policy and procedure

    + Connect and provide support to business clients and internal business partners via telephone and virtual channels on all business products.

    + Research and resolve business client and internal business partner requests ensuring accurate information and timely resolution. Escalate as necessary ensuring any complaints are forwarded to the appropriate team for resolution.

    + Assist with account maintenance as outlined in policy and procedure

    + Adhere to all department policy and procedures

    + Provide exceptional client experience striving for one contact resolution

    + Provide feedback to improve the client experience

    Education and/or Work Experience Requirements:

    + High school diploma or equivalent required

    + Minimum two years of customer service experience or equivalent combination of education, training, and experience

    + Strong computer skills and ability to use multiple applications simultaneously

    + Bilingual in English and Spanish is a plus

    + Excellent verbal and written communication skills with emphasis on grammar and etiquette

    Physical Requirements:

    + Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including qualitative and/or quantitative productivity standards.

    + Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

    + Must be able to talk, listen and speak clearly on telephone.

    Shifts:

    + Shifts **starting** from 8 am-10:30 am Monday – Friday. Shift will be assigned during training.

    Training Schedule

    + Monday - Friday within operating hours of 8:00 AM - 7:00 PM

    About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_\_https:/www.firsthorizon.com/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

    Follow Us

    Facebook (https://www.facebook.com/FirstHorizonBank)

     

    X formerly Twitter

     

    LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

    Instagram

    YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209\_-Q)

    Qualifications

    Skills

    Required

    + **Verbal Communication:** Advanced

    + **Critical Thinking:** Advanced

    + **Client Support:** Advanced

    + **Teamwork:** Advanced

    + **Customer Service:** Advanced

     

    Behaviors

    Required

    + **Enthusiastic:** Shows intense and eager enjoyment and interest

    + **Team Player:** Works well as a member of a group

    + **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well

     

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.