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Employment Type:

Full time

Shift:

Description:

Position Purpose:

This is a full time 72-hour position. Three 12-hour shifts a week. Sunday, Monday, Tuesday 7 a.m.- 7 p.m.

What you will do:

Position Summary:

Directly responsible for the daily operational activities necessary to assure that all functions of Patient Access are performed in the most efficient and effective manner, to promote public relations by being friendly, professional and respectful. Greets patients and family members, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

As part of ongoing, on-the-job performance evaluation, colleagues will be expected to achieve pre-determined productivity standards and quality scores through periodic performance reviews.

**II. Position Requirements** :

**A. Licensure/Certification/Registration** : HFMA CRCR certification preferred.

**B. Education:** High school diploma or an equivalent combination of education and experience. Associate degree in Accounting or Business Administration highly desired;

**Experience:** Past work experience of at least one to three (1-3) years within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities is highly desired. Consideration may be given for commensurate customer service experience in another industry.

Special Qualifications:

+ Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).

+ Excellent communication skills both verbal and written, data entry skills, and organizational abilities. Superior interpersonal skills are necessary for interacting with customers and colleagues.

+ Accuracy, attention to detail, ability to work independently, and good time management skills are required.

+ Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment

+ Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in a fast-paced environment that is sometimes stressful with individuals that have diverse personalities and work styles. Excellent problem-solving skills are essential.

+ Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.

+ Spanish speaking preferred.

What you will need:

Special** **Qualifications:

+ Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Tricare, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is highly desired.

+ Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred.

+ Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).

**Licensure/Certification/Registration** : HFMA CRCR preferred.

**Education:** High school diploma required; two years of college or prescribed course of study in business or healthcare field preferred; Spanish speaking preferred

**Experience:** Past work experience of at least one to three (1-3) years within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities is highly desired. Consideration may be given for commensurate customer service experience in another industry.

Position Highlights and Benefits:

Colleague Referral Program to earn cash and prizes

Tuition Reimbursement and Student Loan Forgiveness Options

Unlimited career growth opportunities

Ministry/Facility Information:

St Mary’s Health Care System is proud to be a part of Trinity Health, one of the nations largest Catholic Healthcare Organizations.

St Mary’s Health Care System includes three hospitals, numerous physician practices, our region's first medical residency program, a retirement community, extensive outpatient services, and much more.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran