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Inside Sales Representative

Department: Sales, Marketing, and Product Management

Employment Type: Full Time

Reporting To: Monica Millar

Description

The Inside Representative is responsible for maintaining and building strong relationships with existing and potential customer while supporting the Knowles Sales team, Manufactures Representatives, and Distributors. The role involves collaborating with global customer service, product management, and sales to drive growth, manage customer inquiries, and ensure exceptional sales experience.

Key Responsibilities

1. Facilitate presales activities including but not limited to Request for Quote, Design Registrations, and Sample Requests Work with RSM and product management teams to obtain authorized pricing based on customer strategy. Utilize Knowles systems to analyze data and make informed decision related to annual contract negotiations, RFQs, and design registrations. Nurture opportunities/leads through regular touchpoints, focusing on conversion to sales. Support purchase order verification issues and credit/debit transactions.

2. Grow and nurture customer relationship on every interaction to drive sales by understanding customer needs Serve as the primary point of contact for assigned accounts including but not limited to RFQ’s, quality complaints, sample requests, accounts receivable, etc. Gain knowledge of assigned account organization and key decision makers Collaborate with RSM on shared sales strategy and account coverage to drive market share growth within assigned account/territory. Liaison with internal teams to resolve customer issues efficiently.

3. Follow-up on quotes, lost business, and customer demand. Collaborate with RSMs and distributors to create a close loop process for tracking lost business. Engage with end customers to understand business cycles and potential opportunities. Analyze sales trends to maintain strong performance and address gaps. Assist with forecasting and pipeline management.

4. Travel as needed to customers, manufacturing locations, rep and distributor offices.

Skills, Knowledge and Expertise

+ 3+ years in customer support/sales.

+ Excellent Communication skills are required due to customer interaction via phone, email and direct contact.

+ Ability to analyze data and make informed decisions.

+ Ability to handle multiple tasks efficiently and shift priorities as necessary .

+ Results oriented - Proficiency in MS Office and Windows. Microsoft Office.

+ Fluent in English.

+ Work time zone for assigned account/territory.

Pay Parency and Benefits

At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $45,000/yr - $60,000/yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate’s experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs.

Benefits and other Compensation Programs

At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations.

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply):

+ Medical, dental and vision

+ Health Savings Account (HSA) / Flexible Spending Accounts (FSA)

+ 401K plan with a company match - 100% match on the first 5% you contribute

+ Short- and Long-term disability coverage

+ Life Insurance and AD&D - 100% paid by employer

+ Employee Assistance Program (EAP)

EOE/M/F/D/V