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Description

Hourly Wage Estimate: $26.39 - $39.61 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Communication Specialist LeadAirLife Critical Care

Benefits

AirLife Critical Care, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

We are seeking a(an) Communication Specialist Lead for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES:

The Communications Specialist Lead provides leadership, direction, and completes administrative duties for AirLife Communications to ensure accomplishment of our organizational mission and objectives.

In coordination with the AirLife Communications Manager, assures quality communications. Assists in developing communications standards, protocols, policies and procedures. Identifies and provides educational activities for staff. Collaborates with the Communications Manager, AVP, Safety Chair and Committee, Team, Vendors, Lead Pilots, Ground CCT Supervisors on program safety. Supports research projects and provides input on operations/processes that will benefit both the center and the program. Will participate in interviewing applicants, candidate selection, scheduling, and guide day-to-day performance expectations for the Communications Center team. Must be able to function in the role of Communications Specialist and is scheduled as such. Administrative duties will occur while on duty as call volume allows, or as special circumstances require. Acts as peer and liaison to specialty team coordinators.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

In addition to fulfilling Communications Specialist job description and regularly scheduled as such:

+ Serve as positive leader/resource person in all aspects but not limited to: training, technology, communications, customer service and coordination within AirLife’s Communications Center

+ Has the responsibility and authority to lead the Communication Team, resolve routine issues, and create a positive, productive, and fiscally responsible department

+ Collaborates with Communications Manager, AVP, Safety Chair and Committee, Team, Vendors and Lead Pilots/EMT on Safety issues/improvements

+ Assists in creation of the agenda for routine meetings for the Communication Center. Document all meeting minutes and ensure information is dispersed to the team as needed

+ Assists with new Communications Specialists interviewing, candidate selection, orientation, and can function as the Primary Preceptor. Assists with new hire orientation, placement with other preceptors, daily observation documentation requirements, and training fulfillment expectations

+ Assists with development/writing/reviewing of communication standards, protocols, policies, procedures, and guidelines. Maintain current knowledge of industry trends and topics. Seek out and develop best practices at AirLife and ensure CAMTS and JCAHO compliance objectives are met

+ Assists with maintenance of certifications, course completion, and compliance to ensure all staff are current with all requirements

+ Assists with department Performance Improvement (PI) initiatives. Perform QSMS reviews, call reviews and other QA/QI duties as assigned

+ Assist in identifying, locating, and providing targeted initial and continued educational opportunities and activities to all crewmembers and Communication Specialists on communication services, technological systems in use at AirLife Denver, and other areas identified by departmental need

+ Assists with the creation and maintenance of the Communications Center Schedule. Operates as a Communications Center contact in finding coverage for open shifts, advising on open shifts and assistance in developing coverage plans for open shifts

+ Perform on call duties to ensure adequate coverage in the Communications Center at all times. Facilitate scheduling to ensure that coverage is maintained, which may include overtime

+ Assists with preparation of Annual Report to include projects completed, goals attained, and future plans as directed by the Communications Manager

+ Assists with recommending, purchasing, programming (in house), distribution and contract management on all AirLife Denver Nextel devices, Verizon Devices, and Paging Devices

+ Functions as a Technical Support Liaison with regards to Golden Hour Computer Aided Dispatch (CAD) system to include follow up and reporting of issues and tracking

+ Liaise with Swedish Medical Center, HealthONE, and HCA IS/IT departments to develop innovative solutions to technological issues at AirLife Denver. Strive to maintain positive relationship between the IS/IT departments and AirLife Denver

+ Attend meetings, classes, and seminars as needed or as requested based on AirLife needs and requirements

+ POSITION REQUIREMENTS: KNOWLEDGE, SKILLS, AND ABILITIES:

+ Knowledge of the principles and practices of air medical and EMS communications operations and/or healthcare management

+ Knowledge of State and Federal regulations regarding transport and communications

+ Ability to communicate effectively orally and in writing

+ Interact with other healthcare providers and local government officials

+ Ensure departmental productivity. Is assertive and responsible in developing and maintaining high levels of team performance

+ Establish and attain organizational goals and objectives

+ Ability to work in an evolving healthcare environment

+ Exercise a high degree of judgment, initiative, discretion, and decision-making

+ Fluent with various programming languages, radio and computer terms. Able to mediate between technical minded and non-technical minded stakeholders

+ Knowledge of HCA Human Resources policies and procedures as it pertains to AirLife Employees and participates in guidance of personnel EDUCATION: Bachelor’s degree completed/in progress in healthcare administration, computer science, business administration, or communications preferred. Applicable experience in the healthcare/aviation field may be considered as an equivalency EXPERIENCE: Two years’ experience in a Flight Dispatch Communications Center or other aviation related field preferred. Experience in Public Safety, EMS or 911 communications with combined experience in an IS/IT environment preferred. One year of supervisory experience in a communications center or equivalent preferred LICENSURE, CERTIFICATION, REGISTRATION: International Association of Medical Transport Communication Specialists (IAMTCS, formerly known as NAACS) Certified Flight Communicator certification is preferred within two years of hire

HCA HealthONE (https://www.healthonecares.com/) , one of the largest and most comprehensive healthcare systems in the Rocky Mountain region, offers more than 170 care sites in the Denver-metro area. Offering services across the continuum of care to meet patients’ total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow® urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation.

HCA HealthONE employs more than 12,000 colleagues and has been named one of the top five large health systems in the country multiple years. HCA HealthONE and its parent company, HCA Healthcare, have been named 14 consecutive times by Ethisphere as a World’s Most Ethical Company and two consecutive years as a LinkedIn Top Company. HCA HealthONE hospitals includes: Centennial, Aurora, Mountain Ridge, Presbyterian/St. Luke’s, Rocky Mountain Children’s, Rose, Sky Ridge, Swedish, and Spalding working together to provide a higher level of care.

Consistently among the Denver Business Journals’ list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than $1 million through cash and in-kind donations last year alone, along with more than $400M in federal, state and local taxes.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Communication Specialist Lead opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.