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Description

Introduction

Do you want to join an organization that invests in you as a Senior Conference Center Coordinator? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Conference Center Coordinator like you to be a part of our team.

Job Summary and Qualifications

As the Senior Conference Center Coordinator, you will work independently to plan and monitor the logistical aspects of meetings and events with medium to high complexity across leadership, departments, and business lines that have a direct impact on the organization and are highly visible. You must demonstrate a strong commitment to stakeholder relationships by proactively communicating and facilitating effective outcomes in a timely manner. This position oversees and schedules AV and set-up teams, communicates with suppliers and presenters, and ensures that event planners and delegates have what they need to have a successful meeting. You will also be the administrator of both the conference center reservation software and the meeting registration software.

Job Responsibilities:

+ Oversee the day-to-day logistical needs of the Conference Center by enacting exceptional communication and customer service skills with internal and external stakeholders.

+ Use critical thinking skills to coordinate the meeting room scheduling calendar to maximize utilization and to minimize the need for and cost of using off-site venues.

+ Manage and maintain the functionality of the web-based solution (Conference Center room booking tool) that includes system updates, ad hoc and canned report writing, training, and troubleshooting.

+ Coordination of a wide range of logistics for meetings and events that include room set up, tear down, AV support, ground transportation, catering, parking and building access.

+ Use critical thinking skills to anticipate, prevent, or respond to all customer inquiries to ensure a positive outcome.

+ Schedule AV and setup team daily activities and meetings with stakeholders before each event.

+ Effectively communicate using several means of communication with organizers at specified intervals for each event.

+ Administrator of Conference Center reservation software, troubleshooting, assisting with logins, research and developing improvements.

+ Create monthly analytical reports on Conference Center Utilization to assist Director in Sr. Leadership reporting.

+ Enter all external meeting requests in Concur for travel bookings.

+ Administrator of event registration software, assigning login’s, assist in training and troubleshooting.

+ Develop and communicate the daily logistics schedule for employees who provide housekeeping and AV support.

+ Develop and communicate the weekly event schedule with department personnel to review details and logistics.

+ Prepare, and administer monthly allocation submission for meeting/event expenses.

+ Create invoices for multiple tenants using Conference Center resources.

+ Maintain a culture of high performance and continuous improvement that values a commitment to quality and delivering exceptional customer service.

+ Assist with the development and training of best practices for meeting planners across the enterprise.

+ Other duties as assigned by Senior Meetings Manager.

Job Requirements:

+ Bachelor’s Degree is preferred

+ Less than 1 year of experience in a leadership role is required

+ 3+ years of experience in Meeting Planning and/or Conference Center Operations is required

+ CMP is preferred

+ Meeting/event logistics experience is required.

+ Excellent customer service experience is required.

+ Exceptional written and verbal communication skills is required.

+ Strong critical thinking skills that include analyzing and resolving complex situations

+ Strong people skills working with diverse and complex personalities is required.

+ Excellent organizational skills with the ability to prioritize and juggle multiple tasks simultaneously is required.

+ Must possess the ability and attitude to work calmly and effectively in stressful situations.

+ Must demonstrate proficiency in Microsoft Office applications and other applications as required.

+ Must possess a passion to deliver exceptional customer service.

+ Initiative-taking with the ability to work with minimal supervision.

+ Ability to maintain/handle confidential information appropriately.

+ Must be detail driven.

+ Training/presentation experience is a plus.

+ Hospitality industry experience is a plus.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Conference Center Coordinator opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.