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Key Duties and Responsibilities:

+ Open and/or close the store according to company procedures, including securing the building, setting alarms, and preparing registers and departments for business.

+ Serve as the Manager-on-Duty in the absence of the Store Director or other leadership, overseeing all departments and maintaining store-wide accountability.

+ Support daily store operations by assisting with receiving deliveries, stocking, merchandising, and maintaining store cleanliness and organization.

+ Provide hands-on leadership by working alongside team members, setting the pace, and supporting task completion across all departments.

+ Ensure guest service standards are upheld by assisting customers, resolving concerns, and fostering a friendly and helpful shopping environment.

+ Monitor and delegate tasks left by department managers to ensure they are completed correctly and on time.

+ Respond to urgent issues or incidents (e.g., equipment failure, staffing concerns, customer complaints) with sound judgment and professionalism.

+ Communicate effectively with store leadership by reporting key updates, issues, or successes from shifts.

+ Promote a safe, clean, and efficient work environment, addressing safety concerns and following proper protocol at all times.

+ Mentor and support team members, helping to build a positive and productive team culture.

Guest Service:

+ Greet and assist guests in a friendly and courteous manner.

+ Provide knowledgeable answers to guest inquiries.

+ Address customer complaints and inquiries in a professional manner, resolving issues promptly.

+ Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Provides excellent guest service by acknowledging guests promptly and resolving matters accurately.

+ Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner.

+ Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

+ Be familiar with, and assist customers with use of, Lee’s Marketplace website.

Community Engagement:

+ Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty.

+ Participate in community events and promotions to drive traffic to the store.

Product Handling:

+ Stock shelves and maintain displays according to store standards. Assist the Grocery Manager with overseeing product placement and merchandising efforts to enhance the shopping experience.

+ Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates.

+ Assist in unloading deliveries and organizing stock rooms as needed.

+ Package and label products using a computer program.

+ Analyze sales data to identify trends and develop strategies to improve performance and achieve sales goals.

+ Monitor inventory levels, assist with ordering processes, and minimize shrinkage.

+ Assist in conducting regular inventory audits to ensure accuracy and availability of products.

Cleanliness and Safety:

+ Maintain a clean and organized work area.

+ Follow and implement all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Adhere to all food safety and sanitation regulations, including maintain a valid food handlers permit.

+ Maintains full knowledge of all company safety and accident prevention policies. Ensure safety of all team members through proper training and follow-up of safety policies. Responsible for accident reporting for team members as well as guest accidents in a timely manner.

Cash Handling:

+ Willing to assist the Frontend by being a backup Cashier during rushes

+ Operate POS system efficiently and accurately.

+ Confidently accept various forms of payment, including cash, card, check, WIC, and EBT

+ Follow store policies on coupons, returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions. Handle money responsibly, including drawer counts and change accuracy.

Team Collaboration:

+ Work cooperatively and communicate effectively with team members to achieve store goals.

+ Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values

+ Work closely with the Store Director/Asst. Store Director and other department managers to ensure cohesive store operations.

+ Participate in team meetings and training sessions.

+ Assist other departments as needed.

+ Work in a fast-paced, sometimes crowded, sales environment with tact and patience.

+ Work with team to ensure products are sold well before their expiration date.

+ Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.

+ Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members.

+ Be a professional example for all team members to follow.

Education and Experience:

+ High school diploma or equivalent (Required).

+ 3+ years previous experience in retail (Preferred)

+ Experience in managing inventory and controlling costs.

+ Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications. (Preferred)

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Strong leadership abilities, with experience in training and developing staff.

+ Proven ability to motivate and inspire a team to achieve goals.

+ Strong analytical and decision-making skills to address operational challenges.

+ Ability to implement solutions quickly and effectively.

+ Strong organizational and multitasking abilities to manage various store operations simultaneously.

+ Ability to learn new technology quickly.

+ Ability to work in a fast-paced environment.

+ Ability to handle customer inquiries and complaints effectively.

+ Strong math skills.

+ Ability to read and follow instructions.

+ Good verbal communication skills.

+ Age Requirement: 21yrs+ Availability: 6:00am-11:00pm any day Monday-Sunday. Holidays and Weekends required.

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Must be able to lift up to 50 pounds at times.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Pallet jack

+ Wheeler

+ Lifts

+ Trash compactor

+ Wrapping machines

+ Scales

+ Computers

+ Phones/Intercoms

+ Registers/Cash handling

+ Oven, fryer, slicer

+ Company Trucks, Transits and Vehicles

+ Temperature controlled rooms and equipment

+ Any other items seen fit for store function and maintenance.

Position Summary:

Are you a great leader who is ready for a long-term career where you will have the opportunity to oversee and coach a variety of team members? Lees Marketplace is hiring an Assistant Manager/Key Holder and you may be the perfect fit! As an Assistant Manager, you will open and close the store while overseeing the functions of the store, including all departments, when the department managers, store director, and assistant store director are not available. To be successful in this position, you must have excellent customer service skills, friendly and approachable demeanor, self-motivation, and an ability to multitask. If you are ready to join a company that prides itself on investing in its leadership and provides endless growth opportunities, apply today!!

Primary Position Duties:

+ Develop maximum customer relations through a friendly and courteous behavior.

+ Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.

+ Provides a safe, clean and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.

+ Has knowledge of and complies with all company policies, procedures, programs and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.

+ Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.

+ Work in coordination of the Grocery Manager and Store Director to oversee all day to day store operations.

+ Responsible for delegation of tasks for all employees with in grocery department as well as other departments when needed.

+ Responsible for insuring the completion of all tasks as instructed by Grocery Manager and Store Director.

+ Overseeing completion of all major responsibilities as directed by Grocery Manager and Store Director; i.e., scheduling, personnel, store coupons, web site, etc.

+ Assist management in striving to obtain quarterly financial goals in inventory control, labor percentage and quality control.

+ Provide safe and proper storage for all money/document nightly.

+ Constantly maintain professional demeanor when dealing with all customers. Act to provide the best possible solution for all customer complaints while remaining within the scope of company policies.

+ Understanding of the physical facility of the store and how to handle emergency situations.

+ Knowledge of Front End equipment and policies and procedures.

Position Requirements:

PREVIOUS EXPERIENCE NOT REQUIRED, LEES WILL TRAIN YOU!!

+ Minimum Age: **21 Years of age**

+ Lifting Requirements: Ability to lift 30+ pounds

+ Equipment: Box Cutter, handcart, pallet jack, ladders, trash compactor, cardboard compactor,

+ Physical Abilities: Regularly required to walk, stand, sit, twist, and bend; repetitive use of hands and arms to push, pull, carry, lift, reach, grip and balance; occasionally stoop, crouch, kneel or crawl. Lifting may include floor to shoulder and overhead lifting. Occasional use and climbing of step stools or ladders required.

+ Communication: Ability to write, speak, hear and understand the spoken word in order to respond promptly to pages, requests, team members and guests. Ability to read and interpret documents such as safety rules, operating and maintenance manuals.

Education or Skills:

High School diploma or GED; or related job experience and/or training

Benefits:

-Excellent medical, dental, vision, 401K and life insurance available to full time team members

-10% discount, restrictions apply

-Ace Hardware Discount at Lees Ace Hardware locations

-Paid Time Off to those who qualify

-Paid time and a quarter on Sundays