"Alerted.org

Material Damage Field Supervisor (Central and Western, MA)

Date: Jul 18, 2025

Location:

Springfield, MA, US

Company: MAPFRE

Come Join a dynamic team where your leadership will shape the future of auto claims service—empowering top-tier repair shops, mentoring appraisers, and making a real impact on customer satisfaction and operational excellence.

Job Summary

Oversite of assigned MAPFRE Insurance CAR EZ Shops. Supervise, monitor, instruct and evaluate the performance of staff and independent appraisers. Provide claims/appraisal direction and assistance to staff and independents. Monitor compliance with procedures and department expectations in the writing of appraisals. Ensure customer service standards are being met within the unit. Hire, train and develop staff; playing an active role in career path development. Monitor, add and remove shops as needed under the Preferred Auto Body Shop Program. Outline contracts with shops and explain the importance of following the guidelines. May have the need to travel to catastrophe area to service customers throughout the country. Work to resolve customer concerns with quality issues on work completed by preferred shops. Establish and monitor the use of the WBAS and Portal with repair shops including training for shop personnel. Duties may also include work on special programs including, but not limited to the Early Tow Program and Catastrophe Duty. Travel and field work may occur during both business and non-business hours, including weekdays and weekends.

Knowledge, Skills and Abilities

**Education:** Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred.

**Experience:** 4 - 6 years or Associates Degree equivalent plus 6 - 8 years.

Additional Knowledge, Skills and Abilities

+ Excellent written and verbal communications, as well as good organizational and time management skills.

+ Ability to develop staff and assure that departmental and organizational goals are achieved.

+ Good mentoring skills.

+ Valid driver’s license required.

+ Mass Auto Damage Appraiser’s License preferred. A.S.E. or I-CAR certification and insurance course work preferred.

+ Leadership ability, excellent customer service and interpersonal skills, computer knowledge and the overall ability to use tact and discretion to achieve and exceed unit and departmental goals.

+ Strong organizational ability is needed to make sound business decisions relative to daily workload priorities and adjustments based upon claim and staffing fluctuations, as well as, decisions regarding hiring, promotion, discipline, and when necessary, termination of employees.

+ Ability to identify, recommend, and implement improved methods, procedures, and workflow along with the ability to be innovative and adaptable and insure the unit remains adaptable in a fast paced, multi-task environment.

+ Maintaining positive employee and customer service relations and creating an open caring work environment conducive to getting the job done efficiently, developing the skills of adjusters and assisting in career path planning.

+ Strong working knowledge and proficiency working with spreadsheets such as Excel.

+ The ability to negotiate around various types of appraisal software, (Pathways, Mitchell or ADP) is also desirable.

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

+ For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.

+ For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.

+ For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected] .

_We are proud to be an equal opportunity employer._

**Nearest Major Market:** Springfield MA

**Job Segment:** Recruiting, Call Center Manager, Call Center Supervisor, Claims, Call Center, Human Resources, Customer Service, Insurance