"Alerted.org

Operational Support Services Rep

Date: Jul 16, 2025

Location:

Webster, MA, US

Company: MAPFRE

Job Summary

Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

Schedule is Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.

This position has a 90 day, on-site training period along with advancement opportunities after your first year.

Responsibilities

+ Process and deliver correspondence to intended party for Claims and Underwriting.

+ Index documents received electronically and scanned documents.

+ Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines.

+ Process Merit Rating Board Hearing Lists and Claim print requests.

+ Process various data entry functions and clerical support.

+ Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable.

+ Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters.

+ Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log.

+ Respond quickly and independently to lobby visitor concerns.

Skills and Abilities

+ Strong organization and prioritization skills.

+ Effective verbal and written communication skills.

+ Ability to work in a fast-paced environment with minimal supervision.

+ Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office.

+ Ability to interact well with others in a team environment.

+ Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools.

+ Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred.

+ Basic math skills.

Qualifications:

High school diploma or equivalent. Previous experience in a customer service position helpful.

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

+ For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.

+ For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.

+ For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected] .

_We are proud to be an equal opportunity employer._

**Nearest Major Market:** Worcester

**Job Segment:** Call Center Representative, Customer Service Representative, Recruiting, Accounts Payable, Data Entry, Customer Service, Human Resources, Finance, Administrative