• Service Delivery Analyst

    Insight Global (Pittsburgh, PA)


    Job Description

    Insight Global is in search of a Service Delivery Analyst to support our financial services client based locally in Pittsburgh. This hybrid role focuses on managing IT service workflows, ensuring SLA compliance, and driving customer satisfaction. They will be supporting a major platform transition initiative working closely with project managers, service management teams, and business stakeholders to maintain operational excellence while helping shape the future state of IT service delivery.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    Bachelors degree in IT, Computer Science or related field

     

    5+ years of technical IT experience

     

    Strong understanding of ITIL processes (Information Technology Infrastructure Library)

     

    Experience managing ticket workflows, SLAs, and escalations

     

    Excellent time management and customer service skills Experience with Cherwell, ServiceNow, Remedy, or HP Service Center

    Experience with Tableau for reporting null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].