• Order Management Associate

    Insight Global (East Brunswick, NJ)


    Job Description

    Insight Global is looking for a Order Management Associate to support one of our pharmaceutical clients in Bridgewater, NJ. This person will be responsible for developing and maintaining business relations with customers through a high level of customer satisfaction, as well as supporting the sales force and other internal departments to reach company goals. The person residing in this role will be an internal point of contact and accountable for maintaining a cohesive customer relationship. They should be up to date on all account management aspects including, but not limited to customer order patterns, order status, etc. They will be expected to process orders received via various channels in a timely and accurate manner. They will be expected to perform contract review in preparation of order entry, enter orders directly into SAP environment, and assist in maintaining central customer database. This role has regular interactions with other internal/external account representatives to ensure current knowledge on all account details. This is a hybrid role with the candidate required to report onsite in Bridgewater, NJ 2 days a week.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    3+ years of B2B customer service experience

     

    Experience in order processing, entry, fulfillment, or management

     

    Experience performing order entry or reporting in SAP

     

    Experience managing and manipulating inventory/shipping reports

     

    Proficiency in Microsoft Suite (Heavy Outlook & Excel usage) Pharmaceutical industry experience

     

    Associates/Bachelor's Degree

    Experience managing a shared group inbox null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].