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Product Manager, International Payroll

New York, New York

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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values (https://www.justworks.com/careers#values)

If this sounds like you, you’ll fit right in.

About Justworks

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe.

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We’re united by shared goals and motivations, best summed up in our company values (https://www.justworks.com/careers#values) , which are reflected in our products and our team.

About the Team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value.

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights.

About the Role / What You’ll Work On

The International team’s mission is to help small businesses grow with confidence by empowering them to tap into the global talent market and navigate the challenges of international employment. As a Product Manager on the International Payroll team, you would help build the systems and capabilities that allow us to pay global employees accurately, compliantly, and on time. In this exciting high-impact role, you’ll be positioned to abstract away complexity to deliver an intuitive customer experience, create leverage for the operations teams we partner with, and innovate in a constantly evolving space.

Our ideal candidate is:

+ Passionate about early stage product development and able to thrive despite ambiguity.

+ A creative problem-solver with a talent for making complex things simple(r).

+ Able to maintain a positive attitude, even in the face of adversity.

Your Success Profile What You Will Work On

+ Ensure timely delivery of assigned work and ship to the highest standard of quality.

+ Demonstrate ownership for the products you build and understand their impact through direct customer feedback.

+ Actively hone your knowledge of the PDLC, from discovery through delivery and iteration.

+ Develop user-centered insights across personas on our platform through research, testing and interviews and synthesize findings into clear, actionable problem statements.

+ Build strong relationships across teams by demonstrating curiosity, empathy, and a commitment to customer-centered partnership.

+ Drive customer-focused solutions for administrators and employees that enhance their experience while improving operational efficiencies for Sales and Customer Success.

+ Contribute to team problem-solving and actively support or facilitate team processes and ceremonies.

+ Investigate and prioritize issues/bugs and develop technical knowledge with guidance from engineering partners.

+ Take on opportunities beyond core responsibilities to support product strategy and drive impact.

How You Will Do Your Work

+ Demonstrate ownership for the products you build and understand their impact through customer feedback

+ Develop user-centered insights through research, leveraging data, testing and interviews then synthesize findings into clear, actionable problem statements

+ Define the roadmap of your product area through deep research and understanding of business goals

+ Continuously prioritize the needs of customers and internal stakeholders using evidence-based decision-making, reassessing as needed

+ Communicate product priorities transparently with stakeholders, seeking feedback often and reassessing as needed

+ Ensure timely delivery of assigned work and ship to the highest standard of quality

+ Create specifications and testing plans, identify and mitigate potential risks, develop goals around feature launches, and measure success post-launch

+ Investigate and prioritize issues/bugs and develop technical knowledge with guidance from engineering partners

+ Partner with engineering, design, and product marketing to create a cross functional and collaborative development process; inspire and support your team to drive meaningful results for the business

+ Be able to say “No,” but back it up with reasoning

+ Take on opportunities beyond core responsibilities to support product strategy and drive impact

How You Will Do Your Work

As a Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Customer focus - builds strong customer relationships and delivers customer-centric solutions.Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.

+ Customer focus - builds strong customer relationships and delivers customer-centric solutions.

+ Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

+ Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

+ Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.

+ Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

+ Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

+ Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

+ Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

+ Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

+ Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

+ Minimum of 3 years of product management experience in a modern technology business with demonstrable wins

+ Experience in the payroll or adjacent space required

+ Ability to learn the Justworks international payroll domain quickly

+ Willingness to deeply understand the fundamentals of our business model and prioritize your own education and development through interviews with coworkers, customers and prospects

+ Exceptional written and verbal communication skills, with an aptitude for storytelling

+ Deep user empathy and a high bar for user experience

+ Experience with agile development processes

+ SQL knowledge a must, computer science or similar background a plus

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $142,500.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report (https://www.justworks.com/press/company-news/justworks-impact-report-2024)