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Description

We're seeking a skilled IT Engineer to support our dynamic photo studio operations for Shopbop in Madison, WI. As well as provide ad-hoc support to the Corporate staff for other Amazon employees in the same building. This role combines hands-on technical support with strategic project management to ensure optimal performance of our photography production environment.

You will:

- Provide first-line IT support for photo studio staff, resolving hardware, software, and network issues.

- Troubleshoot and maintain photography equipment, workstations, and related technology infrastructure

- Lead and implement IT projects focused on improving network reliability, facility operations, and hardware deployments

- Collaborate with site leadership to identify technical bottlenecks and implement solutions that enhance productivity

- Monitor and maintain network performance, ensuring minimal disruption to photo production

- Partner with Amazon's broader IT teams to leverage enterprise-level solutions and best practices

- Deploy new hardware and lead upgrades for site-wide equipment (laptops, networking, AV)

Impact:

Your role will directly contribute to maintaining and improving the quality of product photography and overall productivity at the site. You'll help ensure our studio teams can work efficiently and effectively, ultimately supporting our mission to provide customers with the best possible shopping experience.

Join our team and help shape the future of e-commerce photography while working with industry-leading brands and technologies.

Key job responsibilities

- Be onsite to help with Photo Studio operations and make sure we are moving at peak effectiveness

- Oversee network builds and improvements to ensure no down-time during operations hours

- Partner with Amazon IT to execute projects and learn from the best

A day in the life

Your day starts with a quick systems check, ensuring all studio equipment is operational. As photographers arrive, you troubleshoot a connectivity issue on a tethered camera setup. Mid-morning, you lead a team meeting to discuss the upcoming network upgrade project. In the afternoon, you collaborate with Amazon's IT team on implementing a new cloud-based network management layer, providing the key inputs for your site. Throughout the day, you're the go-to person for any tech hiccups, ensuring the studio's operations run smoothly and efficiently.

About the team

You will be part of a small team of IT engineers focused on site reliability, but tightly aligned with sister teams of Systems Engineers and Software Developers who build the tools deployed at our site. You will have the chance to be the voice of your customer and influence what they build.

Basic Qualifications

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

- 4+ years of technical support experience

- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience

- Bachelor's degree in IT, computer science or equivalent

Preferred Qualifications

- Experience supporting video conference and teleconference equipment

- Experience driving IT projects to completion with little supervision

- 3+ years working with Apple systems (laptops and server components)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.