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Maintenance and Operations Manager, Senior

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Maintenance and Operations Manager, Senior

Salary

$91,308.00 - $146,109.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Job Number

25-05519

Department

Environmental & Street Services

Opening Date

07/24/2025

Closing Date

8/7/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

HIRING RANGE: $91,308 - $118,718

SHIFT: 7:00 am - 4:00 pm and summer hours 6:00 am - 3:00 pm

Top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the City of Durham's Environmental & Street Services Department a great place to work. Our consistent and steady work environment sets us apart from traditional construction-related worksites, and our exceptional benefits and retirement plans support your long-term success. We create the foundation on which Durham is built, using innovative methods that support the City's growth and enhance our quality of life. We need innovative, highly qualified talent to do that. If growing professionally while serving your community is for you, bring your skills to Durham!

The City of Durham, NC Environmental & Street Services Department, is seeking a Senior Street Maintenance and Operations Manager. The Environmental and Street Services Department (ES&S) is comprised of three divisions: Infrastructure Maintenance, Solid Waste, Engineering and Stormwater Divisions. ES&S is comprised of more than 300+ full-time employees and provides a wide range of services, including street & stormwater maintenance, management of residential waste and recycling, engineering design and survey services, over grown lot and graffiti abatement, and storm water management. ES&S plans and executes the City's winter weather and natural disaster plans. ES&S ensures that the street and stormwater infrastructure is safe and well maintained, which supports the quality of life and serves as a foundation of a healthy economy. As guided by the City's Strategic Plan, ES&S serves as a steward of the City's physical assets and ensures that residents live in a safe, secure and thriving community.

The Maintenance Division is responsible for public roadway maintenance, dirt road maintenance, alley and sidewalk maintenance in the city, and the maintenance of the storm water drainage system within the city's right of way. The Maintenance division also plans and executes the city Winter Weather Plan to reduce the hazard to traffic created by snow and ice, and debris from natural disasters. Within the Maintenance Division, there is a Street Cleaning section, and it is responsible for removing debris on city-maintained streets and litter collection citywide. It is also responsible for the removal of dead animals within the city right-of-way.

Duties/Responsibilities

The Senior Street Maintenance and Operations Manager will have industry knowledge and provide technical and administrative support to the Maintenance Division. This position is responsible for developing and implementing the division work plan, reviewing and prioritizing open service requests and work orders, meeting with contractors and private utility companies, and developing pavement condition surveys. The Senior Street Maintenance and Operations Manager also:

+ Manages the ES&S, Street Maintenance Division; manages staff; develops strategic goals, policies, and procedures; coordinates projects, programs, and operations; monitors performance metrics; prioritizes and evaluates projects and tasks; develops project scopes and work plans; coordinates special projects and programs; ensures adequate staffing and budget levels; and manages and administers contracts.

+ Ensures compliance with safety and applicable regulations, codes, policies, contracts, plans, standards, requirements, and procedures; performs compliance reviews, inspects staff performance and worksites; oversees service planning, data collection and analysis; and oversees the development and delivery of safety training.

+ Develops and manages budgets; monitors and reviews expenditures; researches and analyzes budget, financial, procurement, and related data; prepares and/or oversees the preparation of financial forecasts; establishes budgetary controls; authorizes payments; reviews, recommends and/or approves budget adjustments; and research funding options, including grant-related opportunities.

+ Prepares, maintains, reviews, and/or approves complex, technical, and highly visible reports, work plans, memos, specifications, licenses, contracts, requests for proposals, bid documents, and other documents.

+ Coordinates with the City Council, residents, City departments, and external agencies; convenes, facilitates or attends meetings; attends conferences and hearings as a representative of the City; identifies technology and management needs; coordinates emergency response operations; establishes and maintain partnerships; reviews and approves policy changes; and provides professional and technical assistance.

+ This position reports to the Assistant Director of Environmental & Street Services Department, Maintenance Division.

+ Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

+ Bachelor’s Degree in engineering, building construction, or a directly related field OR equivalent experience.

+ Six years of related maintenance management experience with street maintenance and/or stormwater services.

+ Two years of supervisory experience.

+ Must have a valid, unrestricted, North Carolina Class C driver's license "or" if you currently have another state driver's license, be willing and able to obtain a valid NC driver's license within 60 days of start date.

Additional Preferred Skills

+ Experience leading teams, evaluating programs and work objectives and effectiveness is required.

+ Experience supervising and monitoring performance for a regular group of employees or department, including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work.

Benefits – General Full-Time Employees

+ 12-13 paid holidays per year

+ 13 standard work days of vacation per year

+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 13.6% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctoral Degree (PhD, Juris Doctorate)

04

Please indicate the academic focus/concentration of your degree (bachelor's or advanced): If no degree, please put N/A

05

How many years of related maintenance management experience do you have with street maintenance and/or stormwater services?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 6 years of related experience

+ 6 years but less than 10 years of related experience

+ 10 years but less than 14 years of related experience

+ 14 or more years of related experience

06

How many years of supervisory or management experience do you have?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 2 years

+ 2 years but less than 5 years

+ 5 or more years

07

Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

+ I have a valid, unrestricted NC driver's license.

+ I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.

+ I do not have a valid, unrestricted driver's license.

08

Do you have experience leading teams, evaluating programs and work objectives and effectiveness?

+ Yes

+ No

09

How would you rate your experience level with MS Office applications such as Outlook, Excel, Word, and PowerPoint?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

10

Do you have experience working for federal, state, or local government at a supervisory/management level?

+ Yes

+ No

11

Please briefly describe your related experience working for federal, state, or local government agencies. Please indicate positions held with each agency. If no experience please respond N/A.

12

Do you have prior experience with, MicroPaver, CityWorks or a comparable computerized maintenance management system?

+ Yes

+ No

13

Do you have experience supervising and monitoring performance for a regular group of employees or department including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work as needed?

+ Yes

+ No

Required Question