• Overnight Support Desk Technician

    Robert Half Office Team (Chanhassen, MN)


    Description

    We are looking for a dedicated Support Desk Technician to join our team in Chanhassen, Minnesota. As part of this long-term contract role, you will play a key part in providing exceptional technical customer service while assisting with daily operations. This position offers an opportunity to work in the retail industry, engaging with customers and ensuring seamless support. This is an overnight position with hours Sunday-Thursday: 5am-2pm. Training must be onsite in Chanhassen, MN but will have the ability to be remote once training is complete.

    Responsibilities:

    • Deliver outstanding customer service by addressing inquiries and resolving technical issues effectively.

    • Create and manage service tickets within the system, ensuring accurate documentation of customer interactions.

    • Schedule and coordinate meetings as needed to support team operations.

    • Perform data entry tasks, including updating customer profiles and maintaining accurate records.

    • Respond to inbound telephone calls professionally, utilizing a multi-line phone system.

    • Troubleshoot basic hardware and software issues and provide guidance to customers.

    • Collaborate with internal teams to ensure timely resolution of customer concerns.

    • Uphold a high level of problem-solving and communication skills in all interactions.

    • Assist with call center operations, supporting customer service initiatives and maintaining quality standards.

     

    Requirements • Proficiency in Microsoft Word and Excel to manage documentation and data.

     

    • Experience handling multi-line phone systems and managing inbound calls.

    • Strong troubleshooting skills for addressing basic hardware and software issues.

    • Excellent customer service abilities, with a focus on delivering superior support.

    • Previous experience in a call center or customer service environment.

    • Ability to perform accurate data entry and update profiles efficiently.

    • Effective communication and problem-solving skills to resolve customer concerns.

    • Familiarity with retail operations or similar industries is a plus. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .