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SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Summary

The Specialist, Sales Support Specialist plays a critical role in supporting the sales team by ensuring seamless administrative, operational, and customer-facing processes. While not responsible for selling or generating revenue directly, this position enhances sales efficiency and effectiveness through detailed coordination, CRM management, and proactive problem-solving.

Responsibilities

+ **Administrative Support:** Provide day-to-day administrative assistance to the sales team, including scheduling meetings, preparing presentations, and coordinating client communications.

+ **CRM and Data Management:** Maintain accurate records in the CRM system (e.g., Salesforce), including updating account information, tracking sales activities, and generating reports as needed.

+ **Proposal and Document Preparation:** Assist in creating and formatting sales proposals, contracts, and other customer-facing documents.

+ **Customer Support Coordination:** Serve as a liaison between sales, clients, and internal teams to address inquiries, resolve issues, and ensure a positive customer experience.

+ **Reporting and Analytics:** Generate and distribute regular sales performance reports, pipeline updates, and operational dashboards to sales leadership.

+ **Process Improvement:** Identify opportunities to streamline sales operations and improve team efficiency; support the implementation of new tools and workflows.

Education & Experience Requirements

Education:

+ Bachelor’s degree or equivalent experience in Business, Marketing, or a related field.

Experience:

+ 2+ years of experience in sales support, customer service, or administrative role.

+ Experience supporting a B2B sales team preferred.

+ Familiarity with contract management or proposal generation tools preferred.

+ Understanding of sales performance metrics and reporting preferred.

Knowledge, Skills & Abilities

+ Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

+ Strong organizational and time-management skills with the ability to prioritize tasks effectively.

+ Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite (especially Excel and PowerPoint).

+ Excellent written and verbal communication skills.

+ High attention to detail and a commitment to accuracy.

+ Ability to work independently and as part of a team in a fast-paced environment.

Certifications

+ N/A

Physical Requirements

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

+ Prolonged periods of sitting at a desk and working on a computer.

+ Frequent use of hands and fingers for typing, handling documents, and using office equipment.

+ Occasional standing, walking, bending, and reaching.

+ Ability to lift and carry up to 30 pounds as needed.

+ Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment

Fully Remote Position:

+ Employees must be available during standard business hours, with core hours beginning between 8:00AM – 9:00AM. and concluding between 5:00 – 6:00 p.m.

**Travel:** 0 – 10%

This is a 1099 Contract position

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Job Details

Job Family** **00 - Linkage

Pay Type** **Hourly