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Position Title:Student Services Coordinator III

Job Group:Professional & Scientific

Required Minimum Qualifications:High school diploma or equivalent and 5 years of related experience

Preferred Qualifications:Previous front desk experience

Experience working in a higher education setting

Previous experience with Workday

Experience working in student services

Job Description:

Summary

The Department of Mechanical Engineering (ME) at Iowa State University seeks qualified applicants for a Student Services Coordinator III to provide support and assistance to the academic advising office within the department. The Student Services Coordinator III will be responsible for working with students, administration, advisers, and faculty members to ensure the needs of the students are met. This position will entail skillfully addressing student and parent inquiries regarding academic advising and assisting with recruitment and other student events.

The successful candidate will have effective management and organizational skills, the ability to work well with a diverse population, and the ability to communicate effectively. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethical behavior.

This position is expected to be in office M-F as the face of the ME Advising department.

Responsibilities include, but aren’t limited to:

+ Greeting and directing office traffic

+ Answering questions from a variety of audiences

+ Planning and coordinating Graduation and Welcome Back Events

+ Preparing concise reports related to student/course information

+ Assisting advising staff with policy enforcement

+ Processing and handling confidential student information with discretion

+ Gathering appropriate data and interpreting data for different audiences

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship

Level Guidelines• Senior-level position applies advanced and specialized expertise and competencies• Typically receives general supervision with high level guidance on the most complex assignments• Completes assignments which are moderately difficult or difficult• Resolves issues, including atypical issues, and makes recommendations• May lead projects of limited scope• Functions as “go to.” Responds to inquiries and requests from others inside and outside work area• May act as a lead, assigning tasks and providing guidance to lower level workers• May provide supervision to one to two other staff or lead a small work team• Provides guidance to students

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS805

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover Letter

Applications will be accepted until the position is filled. Please Note: To receive full consideration, applications should be received by July 31, 2025.If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program

Original Posting Date: July 24, 2025

Posting Close Date:

Job Requisition Number:R17416

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.