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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Sales Operations Senior Analyst will support the Prescriber Sales Team as a key resource in driving the success of critical Sales Operations deliverables within the Specialty Pharmacy business unit. This role will provide day-to-day and strategic support for both the inside and outside sales teams, enabling them to work more efficiently and meet sales objectives. The ideal candidate will be highly organized, proactive, and detail-oriented, with a strong ability to manage multiple projects and collaborate across cross-functional teams. In addition to executing existing processes, this individual will play an active role in identifying and implementing process improvement opportunities to enhance overall team performance.​ Core responsibilities include:

Fax & Email Blasts

+ Coordinate distribution of fax and email campaigns for Prescriber Sales and external stakeholders using OpenText and Marketo platforms

+ Ensure TCPA and Brand Compliance approvals are secured and Corporate Do Not Call (DNC) lists are honored

+ Share post-campaign analytics including success/failure stats, track outcomes in shared database, and ensure campaign data is properly logged in Salesforce

+ Maintain an organized archive of all blast communications and corresponding target lists

New Drug Launches

+ Track new drug and indication announcements and participate in New Drug Launch calls to identify opportunities relevant to Prescriber Sales

+ Support Prescriber Sales Directors in the development of launch strategies, messaging, and assets (e.g., fax/email communications, internal team briefings, Salesforce Chatter updates)

Regional Events

+ Collaborate with field sales leadership, Corporate Events, Legal, and Community Relations to manage event check requests

+ Obtain necessary compliance and management approvals and submit payment requests to Accounts Payable

+ Maintain and update event status and budget tracking spreadsheets

+ Create and distribute training tools and process documentation to guide the Prescriber Sales team in event-related activities

Marketing Support

+ Manage relationship with external vendor to aggregate patient reviews for specialty pharmacies. This includes pulling and analyzing regular reports to identify key insights and distributing findings to relevant stakeholders. Serve as the primary liaison to ensure Rio is utilized effectively across the business.

+ Collaborate with Marketing to regularly review, update, and maintain specialty patient-facing marketing materials, including the new patient welcome guide. Act as the central point of contact to coordinate input and feedback from stakeholders such as Compliance, Clinical, Sales, and Legal, ensuring all content is accurate, aligned, and approved.

+ Provide ad hoc marketing operations support as needed. This may include special projects, content reviews, data management, or assistance with marketing collateral development and distribution.

Miscellaneous Responsibilities

+ Author and distribute Specialty Prescriber Sales Newsletter by identifying timely topics, gathering input from key contributors, and managing formatting and distribution

+ Develop and maintain training materials; facilitate meetings to train and update the Sales team on process changes and best practices

+ Monitor and triage incoming messages to the Specialty Provider mailbox, address inquiries or route appropriately

+ Assist with the execution of our new strategy aimed at enhancing physician experience and patient advocacy efforts by collaborating with Sales Ops and Physician Experience leadership, as well as SMEs from Marketing, Reporting and other areas, as needed

+ Serve as backup support for fellow Sales Ops Senior Analysts, including monitoring and responding to cases in the Salesforce queue and pulling reports, as needed

Required Qualifications

+ 5+ years of experience in health care, insurance, pharmacy/PBM, project management, sales/sales operations, or a related field

+ High proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint) and web-based meeting tools

+ Strong project management and organizational skills

Preferred Qualifications

+ Experience using Salesforce or other CRM tools

+ Ability to manage multiple priorities simultaneously, adapt to changing needs, and meet deadlines

+ Analytical and problem-solving skills with sound business judgment

+ Highly self-motivated with a collaborative mindset

+ Detail-oriented and well-organized

+ Strong written and verbal communication skills

+ Comfortable working with stakeholders at all levels

Education

+ Bachelor’s degree preferred (experience may substitute)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/29/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.