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ABOUT THIS POSITION

The Director, Workplace Experience and Facilities leads the strategic and operational vision for Waystar’s workplace environments across its national office footprint, including Louisville, KY; Atlanta, GA; Duluth, GA; and Lehi, UT. This role is responsible for overseeing a team of Workplace Experience Coordinators and mailroom operations as well as owning the execution of business-critical real estate and facilities projects. From long-term space planning and renovations to day-to-day operations and team member experience, this leader will drive initiatives that align with business goals, ensure optimal space usage, and foster a high-performing, safe, and inclusive work environment. This position requires frequent travel and a strong ability to manage competing priorities in a dynamic, fast-paced setting.

WHAT YOU'LL DO

Strategy & Planning

+ Partner with executive leadership to develop and evolve a workplace strategy that reflects the needs of a hybrid workforce, aligns with company culture, and supports business growth.

+ Identify opportunities to optimize existing spaces across all locations, balancing headcount needs, space efficiency, amenities, and team member experience.

+ Lead long-term space planning and integration strategies, including new site selection, expansion, and space consolidation.

+ Align office planning and real estate strategy with sustainability goals and financial performance expectations.

Project Management & Execution

+ Own the planning and delivery of complex real estate projects, including construction, renovation, and office relocations; manage to budget and timelines.

+ Manage capital and operating budgets for all workplace and facilities initiatives.

+ Partner with internal stakeholders and external vendors to ensure workplace projects meet safety, compliance, and quality standards.

Team Leadership

+ Lead and develop a high-performing team of Workplace Experience Coordinators and a mailroom operations manager across multiple offices, setting clear expectations, coaching performance, and supporting professional growth.

+ Promote collaboration and consistency in workplace services and experience across all sites.

Facility Operations & Vendor Management

+ Oversee the daily operations of all offices, ensuring that facilities are clean, safe, functional, and welcoming.

+ Ensure emergency response protocols and safety standards are implemented and maintained across locations.

+ Develop and manage strong relationships with landlords, sublessors, and third-party vendors; lead negotiations and monitor performance to ensure service excellence and cost control.

Stakeholder Communication & Engagement

+ Partner with event planners and internal departments to coordinate in-office events and experiences that enhance company culture.

+ Serve as a key liaison between Facilities and the broader organization, communicating clearly with leaders and team member at all levels.

+ Regularly visit office locations to assess environments, support on-site teams, and engage with team members in person.

WHAT YOU'LL NEED

+ Bachelor’s degree in business, real estate, planning, architecture, construction management, or a related field.

+ Minimum 7 years of experience in workplace experience, facilities management, design, construction, and/or real estate—ideally managing multiple office locations.

+ Minimum 3 years of direct team leadership experience with a focus on performance coaching and career development.

+ Demonstrated success leading large-scale, high-impact projects with cross-functional teams with exceptional project management skills.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

+ Competitive total rewards (base salary + bonus, if applicable)

+ Customizable benefits package (3 medical plans with Health Saving Account company match)

+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

+ Paid parental leave (including maternity + paternity leave)

+ Education assistance opportunities and free LinkedIn Learning access

+ Free mental health and family planning programs, including adoption assistance and fertility support

+ 401(K) program with company match

+ Pet insurance

+ Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

**Job Category:** People Team/HR

**Job Type:** Full time

**Req ID:** R2705