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As a Customer Experience Specialist, you will serve as a critical clinical resource within the Emergency Care business, providing clinical, technical product application (end-user), and educational sales support to internal teams and healthcare professionals. You will support Stryker’s U.S. Sales teams by delivering in-service education, facilitating product adoption, and ensuring a seamless customer experience across the care continuum. Regular travel is required to support training, sales efforts, and customer education at healthcare sites.

What you will do:

+ Provide clinical and technical product support during pre- and post-sale activities for Emergency Care products

+ Deliver in-service training and hands-on education to clinicians, EMS professionals, and hospital staff on product use and best practices

+ Collaborate with sales teams to align training programs with sales objectives and customer needs

+ Participate in product evaluations, demos, and conversions, supporting customer adoption and satisfaction

+ Troubleshoot product-related clinical inquiries and escalate technical issues when necessary

+ Stay current on clinical trends and emergency care protocols to effectively support and educate end users

+ Support new product launches and post-market activities with clinical insight and field feedback

+ Maintain detailed records of customer interactions, training provided, and product performance in the field

What you need:

Required:

+ Bachelor’s degree in Nursing, Health Sciences, Emergency Medicine, or related field.

+ Current licensure or certification: RN, Paramedic, EMT or similar clinical credential

+ Ability to travel up to 60% nationally to support field activities

Preferred:

+ Minimum 1-3 years of clinical experience in emergency medicine, EMS, trauma, or critical care

+ Strong understanding of emergency care environments: EMS, ED/ER, prehospital systems

+ Excellent interpersonal, presentation, and communication skills

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.