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Chargebacks Specialist

Job Description

The Chargebacks Specialist is responsible for managing, researching, and resolving credit card disputes and chargeback cases. The role involves monitoring outstanding debts, working with collection agencies to expedite payment, and serving as a liaison between credit card companies, concessionaires, and internal departments. This position requires providing excellent customer service to both internal and external stakeholders.

Responsibilities

+ Analyze and resolve disputes and chargeback cases for various credit card types.

+ Compose response letters in accordance with Credit Card Association guidelines and company terms.

+ Manage outstanding bills, promissory notes, and payments.

+ Facilitate and track payment of outstanding notes from different sources.

+ Maintain and update promissory notes with weekly additions and payments collected.

+ Follow up with credit card companies on answered cases and monitor case outcomes.

+ Track and maintain low records of lost cases.

+ Update the dispute/chargeback cases log regularly.

+ Prepare schedules and analyses for credit card transactions.

+ Act as a liaison between credit card companies, collection agencies, and internal departments.

+ Collect funds while maintaining the company's image with excellent customer service.

+ Review and maintain collection agency files monthly.

+ Perform other accounting operations duties as required.

+ Execute additional job-related functions as assigned.

Skills & Qualifications

+ Associate's Degree or higher in Accounting/Business preferred

+ Minimum of two years experience in accounting operations, customer service, hospitality, or claims resolution

Work Environment

The position requires working Monday to Friday, with 2 days being remote, totaling 40 hours per week from 8:30 AM to 5:00 PM.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Miami,FL.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.