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Job Title: Collections Specialist

Job Description

Join our dynamic team as a Collections Specialist where you will play a key role in managing multiple delinquent accounts to drive successful debt collection efforts. This position offers the opportunity to plan and execute strategies to recover payments, negotiate payment deadlines or plans, and handle customer inquiries and complaints. You will be responsible for managing inbound calls and utilizing various tools to locate members who may have relocated or changed contact information. Your work will be guided by strict adherence to the Fair Debt Collection Practices Act.

Responsibilities

+ Manage multiple delinquent accounts for debt collection efforts.

+ Plan and implement strategies to recover payments.

+ Negotiate payment deadlines or payment plans.

+ Handle customer questions and complaints.

+ Take inbound calls.

+ Utilize credit bureau data, post office information, internet searches, and other tools to locate members who have moved or changed phone numbers.

+ Follow all laws pertaining to collecting accounts, including the Fair Debt Collection Practices Act.

+ Complete BSA and required compliance training with a passing score.

Essential Skills

+ 1-2 years of experience in collections or accounts receivable.

+ Experience in a call center role or setting.

+ Strong communication skills, both verbal and written.

+ General computer skills.

+ Proficiency in Excel and Microsoft Office.

+ Typing speed of 40 words per minute.

+ Strong negotiation skills.

Additional Skills & Qualifications

+ Excellent interpersonal and customer service skills.

+ Ability to present a professional and personable demeanor.

+ Ability to prioritize duties to protect the interests of the organization.

+ Effective document review skills.

+ Ability to express oneself clearly and concisely in both oral and written communication.

+ Proficiency in necessary computer-related inputs.

Work Environment

The position starts with training alongside a current Collections Specialist in the office located in Frederick. Based on performance, there may be an opportunity to transition to a hybrid work setting. Work hours are from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, initially onsite. The team consists of a Collections Manager and one other collector, fostering a family-oriented culture with open communication. The dress code is business corporate casual, allowing jeans and professional shirts, with sneakers permitted. The organization values recognition and offers a nice environment where you can see the impact of your work, making decisions, and learning from them. The bonus structure rewards high collection rates, offering monthly bonuses based on performance.

Pay and Benefits

The pay range for this position is $18.98 - $21.35/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in FREDERICK,MD.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.