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Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Who we are – TFSB

An important part of the Toyota family is Toyota Financial Savings Bank (TFSB), the Toyota Bank in North America. While TFSB is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFSB, you will help create best-in-class customer experience in an innovative, collaborative environment.

_To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently._

Who we’re looking for

The Mortgage Loan Officer provides high-quality, personalized service to team members by promptly addressing mortgage inquiries and referrals, including those from relocation partners. This role involves effectively communicating loan options and structuring, handling rate lock requests, and guiding clients through the mortgage process.

Reporting to the National Manager of Banking Operations and Servicing, the person in this role is essential for ensuring a seamless mortgage experience for all stakeholders involved.

This position does not involve cold calling, prospecting, or sales targets. Performance will be evaluated based on service quality, customer feedback, and application turnaround.

What you’ll be doing

+ Deliver high-touch, white-glove service by responding quickly to team member mortgage inquiries and referrals.

+ Communicate effectively with potential clients, providing comprehensive information on mortgage products, loan structuring, and addressing rate lock inquiries or requests.

+ Accurately complete loan applications and gather necessary supporting documentation.

+ Maintain clear and consistent communication with clients throughout the mortgage process.

+ Prioritize timeliness and responsiveness, fostering strong partnerships with all participants in the mortgage loan fulfillment process to ensure timely loan closings.

+ Loan Applications & Customer Service:

+ Consult with team members and recommend appropriate mortgage products that best meet client needs. Structure and negotiate loans. Obtain loan applications from team members, collect supporting documentation, track loans in the pipeline, follow-up as needed for loan conditions, and assist with coordinating loan closing.

+ Collect and analyze customers’ documentation for submission to the fulfillment vendor for review and approval.

+ Assess Team Member credit requests, and all aspects of the loan process, to ensure the bank is compliant with company and regulatory policies and guidelines. Ensure service, quality, and turnaround standards are met.

+ Pipeline management and effective communication with the fulfillment vendor and mortgage operations team to ensure timely orders of 3rd party documents such as appraisal and title.

+ Serve as subject matter expert on the various programs and loan benefits to better advise clients.

+ Key Contact for TMB Support and Service: Act as SME for TMB products: Mortgage Loans and Relocation Mortgage Loans.

+ Achieve or exceed bank customer satisfaction objectives.

What you bring

+ Education: High School Diploma Required

+ Experience: 5+ Years in Mortgage Origination Experience Required

+ Excellent Customer Service/Communication Skills

+ Ability to handle a pipeline of 10+ loans per month

+ Knowledge in the mortgage process from preapproval to funding

+ NMLS License in at least one state

Added bonus if you have

+ Education: Bachelor’s Degree

+ Experience working in Calyx Path

+ Experience in Residential Loan Processing

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

+ A work environment built on teamwork, flexibility and respect

+ Professional growth and development programs to help advance your career, as well as tuition

+ reimbursement

+ Team Member Vehicle Purchase Discount

+ Toyota Team Member Lease Vehicle Program (if applicable)

+ Comprehensive health care and wellness plans for your entire family

+ Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from

+ Toyota regardless of whether you contribute

+ Paid holidays and paid time off

+ Referral services related to prenatal services, adoption, childcare, schools and more

+ Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

+ Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected] .