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Child Care Navigator
- Win (Women In Need) (Brooklyn, NY)
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Title of Position: Child Care Navigator
FLSA Status: Exempt
Department: Children’s Services Transitional Housing (Change Impact grant)
Reports to: Director of Children’s Services
Salary: $55k – $65k
Purpose of the Position
The Child Care Navigator will play a pivotal role in supporting families residing in shelters by guiding them through the child care system, coordinating services with shelter staff and child care providers, and ensuring seamless communication between all stakeholders. This role combines hands-on family support, interagency collaboration, and data management to create a scalable and sustainable child care navigation model that empowers families to access high-quality care for children ages 0-5.
Essential Functions:
+ Family Support & Child Care Navigation:
+ Provide direct, personalized support to families in shelters, guiding them through the child care application and enrollment process.
+ Address barriers to accessing child care, such as transportation, financial assistance, and navigating complex systems.
+ Serve as the primary point of contact for families, building trust and maintaining ongoing communication throughout the navigation process.
+ Coordinate with on-site childcare to create communication bridges between families enrolled in on-site childcare and community providers.
+ Stakeholder Coordination:
+ Collaborate with shelter staff, social workers, and child care providers to align services with families’ needs.
+ Facilitate partnerships with local child care agencies to ensure availability and accessibility of services.
+ Organize and lead meetings with stakeholders to address challenges, share updates, and ensure program alignment.
+ Training & Resource Development:
+ Participate in and turnkey training sessions for shelter staff on child care navigation best practices.
+ Curate and disseminate user-friendly resources, including written guidance, training materials, and outreach tools, to support shelter staff and families.
+ Data Collection & Reporting:
+ Implement systems to track key performance metrics, including the number of families supported, successful child care placements, and family satisfaction.
+ Analyze data to identify trends, challenges, and opportunities for improvement.
+ Prepare reports and updates for project stakeholders, including progress on pilot outcomes and actionable insights.
+ Continuous Improvement:
+ Gather feedback from families, shelter staff, and child care providers to inform adjustments to the navigation process.
+ Document lessons learned and share recommendations for scaling and sustaining the child care navigation model.
Essential Functions:
+ Problem-solving and critical thinking
+ Empathy and cultural sensitivity
+ Collaboration and teamwork
+ Attention to detail and data accuracy
+ Flexibility and adaptability
+ Must be able to ascend/descend stairs in the assigned building.
+ Must be able to sit at a computer during the work day.
Qualifications:
+ Familiarity with child care systems, NYC social services, and the unique challenges faced by families experiencing homelessness.
+ Experience in family support, case management, or child care services, ideally with at least 3 years working with vulnerable populations (preferred).
+ Excellent interpersonal and communication skills, with the ability to build trust and rapport with families, staff, and partners.
+ Strong project management and organizational skills, with the ability to manage multiple stakeholders and competing priorities.
+ Experience in data collection, analysis, and reporting, with proficiency in tools like Excel, Onedrive, or case management software.
+ Cultural competence and commitment to equity, with the ability to work effectively with diverse communities.
Core Competencies:
+ Leading Others: Leads by example, doesn’t stay behind the desk, stays visible to staff and clients. Assists with the implementation of initiatives and escalates issues appropriately. Develops knowledge of internal policies and procedures for responding to issues.
+ Facilitating Change: Assists in overcoming resistance to change. Inspires and motivates others. Develops and meets challenging but achievable goals with the clients’ well-being in mind.
+ Managing Performance: Monitors performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards.
+ Applying and Developing Expertise: Takes client issues to the appropriate people within the organization to obtain the most accurate information to meet customer needs. Applies technical knowledge to solve a range of problems. Understands and upholds all policies and procedures described in Win Employee Handbook.
+ Collaborating: Values the full spectrum of diversity and inclusion for clients and staff.
+ Communicates effectively verbally and in writing. Listens well and actively engages others with honesty and integrity.
WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT
Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.
We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
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