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Title of Position: Entitlement Specialist

FLSA Status: Non-exempt

Department: Transitional

Salary: $26.23 per hour

Reports to: Program Director

Positions reporting to this position: N/A

Purpose of the position:

The Entitlement Specialist is responsible for providing direct service to clients at Win West. The Entitlement Specialist will act as a liaison between the client and governmental agencies. The Entitlement Specialist will provide guidance and assistance through the application submission process and ensure there is necessary follow up to obtain entitlement support. The Entitlement Specialist is require to facilitate regular group meetings.

Responsibilities:

+ Must screen all clients to assess their eligibility for both private and/or governmental benefits.

+ Assist the client in completing all applications necessary to apply, appeal and maintain governmental and/or private benefits.

+ Escort clients to HRA, Social Security and all governmental agencies as necessary

+ Maintain and encourage confidentiality with respect to HIPPA Laws.

+ Prepare clients for rehousing options through financial education.

+ Maintain all client records including using WIN’s proprietary system and CARES

+ Facilitate weekly group meetings

+ Prepare all mandated reporting as required by supervisor, contract agency and funding agency

+ Other special projects and responsibilities, as needs.

Essential Functions:

• Must be able to ascend/descend stairs in the assigned building.

• Must be able to escort clients to appointments including apartment viewings and on public transportation, as needed.

• Must manage time well and maintain all data and records for large case loads

Qualifications:

+ B.A. in Human Services or related field

+ Experience with entitlement systems and processes

+ Excellent organizational, verbal and written communication skills

+ Experience working with the mental health population

+ Solid computer skills required, including Microsoft Office suite and Outlook

+ Bilingual – English and Spanish is helpful

Core Competencies:

• Leadership: Embodies Win’s Core Values and understands client needs are staff’s priority. Acts with a high degree of professionalism and has a good work ethic.

• Facilitating Change: Willingly learns new approaches, methods, or technologies to improve client outcomes. Develops and meets challenging but achievable goals with clients’ wellbeing in mind.

• Managing Performance: Interacts respectfully with clients and co-workers. Avoids conflict effectively. • Applying and Developing Expertise: Works diligently in the best interest of the clients. Maintains appropriate boundaries when working with clients. • Communicating and Collaborating: Works collaboratively; relies on and supports team in achieving results. Communicates urgent priorities effectively. Values the full spectrum of diversity and inclusion for peers and clients.

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.

We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.