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PMO Consultant

Charlotte, North Carolina

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary :

Contributes to programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function. Assesses the adoption risk associated with the change effort. Identifies, develops and executes strategies and supporting tactics to engage and influence all stakeholders to make needed behavioral changes. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Responsible for tracking project milestones while developing, maintaining and reporting on an overall integrated delivery plan. Experience with BAC Change and Project Management tools and processes. Responsible for Clarity and PCM updates and project documents. Effectively communicates with managers, peers and business partners on deliverables, timelines and support needed from them. Strong project management skills, including the ability to prioritize work and meet deadlines.

Responsibilities:

+ The PMO consultant will be responsible for reviewing and evaluating various documentation to ensure it adheres to the change management policy and standards.

+ This involves gathering information, reviewing documentation, evaluating results, and following up with change practitioner to make adjustments and corrections when needed.

+ The quality specialist will be trained on the standards and will be expected to follow a quality assurance script end to end. When defects or issues are identified, the quality specialist will work with the change practitioner to remediate.

+ When not certain if documentation meets the standard, the quality specialist should escalate to a subject matter expert for decisioning.

+ Ability to communicate across and up the organization. Must be able to work independently and is not afraid to reach out for assistance from a subject matter expert

Required Qualifications

+ Minimum 2+ years of job related experience required .

+ Program Management support experience .

+ Data quality and accuracy mindset

+ Comfortable with a repeated process

+ Challenging and escalating when not sure if documentation is in good order

+ Good communication skills especially written

+ Decisioning and escalation to appropriate subject matter expert when needed

+ Ability to adhere to strict deadlines and cut off times (SLA’s)

+ Time management skills

+ Willingness to be flexible with schedule as escalation cases sometime require more focus

+ Detail Oriented.

Desired Qualifications

+ Technology background

+ Change management experience at Bank of America or at a financial institution

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.