• Customer Service Representative

    Forward Air (Oak Brook, IL)


    Position: Customer Service Representative

    Job Description:

    The Customer Service Representative communicates with our customers and our operations team to facilitate the delivery of intermodal containers while demonstrating the highest degree of courtesy, integrity and professionalism.

    Core Duties & Responsibilities:

    + Answer heavy incoming customer emails and phone calls

    + Notify customers daily of available shipments and schedule for delivery

    + Data entry of customer orders into our system

    + Track and trace container shipments on rail websites

    + Check incoming orders for correct rates and resolve rate discrepancies

    + Maintain updated information for each customer on SOP form

    + Communicate with operations team regarding daily schedule

    + Notify customers of any rail delays or late shipments

    + Ability to constantly monitor incoming emails and respond in a timely manner

    + Compose emails in a clear and effective manner

    + Cross-training on all customer accounts

    + Regular and dependable attendance

    + Other duties as assigned

    Requirements:

    + Demonstrated ability to carry out assignments to their completion and meet deadlines

    + Ability to establish and maintain effective working relationships with employees and managers

    + Desire for a long-term career with an industry leading company

    + Ability to present and maintain a positive corporate image in a fast paced environment

    + Proactively establish and maintain effective working team relationships with all support departments

    + Must be proficient with Microsoft Office products including; Word, Excel, Outlook, etc.

    + Ability to perform general administrative duties; perform data entry, photocopies, etc.

    + Ability to handle heavy work load and work well under pressure

    + Understanding of industry terminology

    + High school diploma or GED equivalent

    Skills:

    + Ideal candidate will possess a “can do” attitude with a “will do” work ethic

    + Must have the ability to work in a fast paced environment

    + Strong verbal and written communication skills

    + Experience with Profit Tool helpful

    + Transportation industry knowledge and experience is a plus

    + Computer skills, including MS Office/Excel

     

    Forward Air is an Equal Opportunity employer.

    #IND

    About Us

     

    Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

     

    Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

     

    Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

     

    About the Team