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Join our team and make a significant impact on our client service teams in JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As a Vice President within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti-fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships.

Job responsibilities

+ Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and ensuring client satisfaction

+ Develop and implement strategic plans to enhance service center operations, driving operational efficiency through strategic planning and process automation.

+ Identify trends and generate innovative solutions to meet client needs, leveraging advanced skills in market product knowledge and digital literacy.

+ Foster strong relationships with internal stakeholders and clients, driving mutually beneficial outcomes through influence and internal stakeholder management.

+ Provide excellent client service and support, proactively monitoring inquiries and resolving non-routine issues in partnership with internal teams.

+ Ensure all queries are addressed within required service level agreements and escalate issues as needed.

+ Collaborate with client service teams for service reviews demonstrating key business indicators and showcasing opportunities for mutual improvements.

+ Promote a strong control environment by adhering to risk/control expectations and developing preventative processes to strengthen the control framework.

+ Build trust and consensus through transparent, data-driven decision-making, sharing best practices, and communicating clear messages to guide and motivate others.

+ Keep the client at the center of all efforts and help grow the franchise.

+ Use time efficiently and develop capabilities and skillsets to keep relevant.

Required Qualifications, Capabilities, and Skills

+ 7+ years of experience in managing customer service teams in a financial institution, with a focus on service center operations.

+ Strong business knowledge, understanding of global custody, and proficiency in MS Office (Excel, PowerPoint, Word).

+ Excellent verbal and written communication skills, with the ability to operate effectively in a dynamic environment with tight deadlines.

+ Knowledge of financial markets, trade lifecycle, and settlement practices.

+ Proficiency in MS Office (Excel, PowerPoint, Word).

Preferred Qualifications, Capabilities, and Skills

+ Prior experience in custody operation services or prime brokerage.

+ Ability to work closely with business partners and interact with all staff levels.

+ Proficient in using banking software, systems, and data analytics tools, with strong leadership and team management skills.

+ Strategic thinking coupled with practical execution, strong analytical and problem-solving skills, and ability to manage through a changing business landscape.

+ Bachelor's Degree required or equivalent experience.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Brooklyn,NY $107,350.00 - $171,000.00 / year