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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Digital Communications, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Working specifically in the Digital Communications - Connect Area Product group, you will be primarily working with our Push and SMS last-mile delivery capabilities that deliver over 1B servicing communications for our Consumer and Community Bank customers annually.

Job responsibilities

+ Partners with the Product Manager and APG team-members and quad partners to identify product opportunities that reflect the needs of our customers, business and the market through user research, data & analytics and discovery

+ Considers and plans for upstream and downstream implications of new and updated product features on the overall product experience

+ Supports the collection of data, user research, journey mapping, and market analysis to informs the strategic product roadmap as well as provides insight and input into potential product features that provide value to customers

+ Analyzes, tracks, and evaluates product development and agility metrics across the product development life cycle, including production performance of in-market product capabilities and usage

+ Play an active role in all stages of the product delivery lifecycle including: Writing the requirements, epics, and user stories, leading grooming and refinement sessions with scrum team, prioritize quarterly and sprint goals and objectives, participate in stand-ups to support progress against goals, oversee production deployments and performance.

+ Own relevant product-specific control execution to mitigate regulatory and reputational risk

+ partners with 3-party providers that are integral to communication delivery to customer's personal digital devices

Required qualifications, capabilities, and skills

+ 3+ years of experience or equivalent expertise in product management or a relevant domain area

+ Proficient knowledge of the product development life cycle

+ Experience in product life cycle activities including discovery and requirements definition

+ Developing knowledge of data analytics and data literacy

+ Experience with Software Delivery in a digital finction

+ Prior experience working with a scrum team

Preferred qualifications, capabilities, and skills

+ Solid proficiency in PowerPoint or similar presentation tools and tactics

+ Experience in digital products and/or digital communication services a plus

+ Strong verbal and communication skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Chicago,IL $85,500.00 - $135,000.00 / year