• Receptionist - UPMC Washington - Lakeside Primary…

    UPMC (Mcmurray, PA)


    Receptionist for our Lakeside Primary Care Office

     

    Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Lakeside Primary Care Office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you!

    Responsibilities:

    + Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction

    + Exhibit proven ability to facilitate change

    + Receive and greet visitors and interacts with courier daily

    + Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide

    + Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.

    + Process outgoing mail and separate mail to appropriate locations

    + Answer, screen and direct calls to appropriate staff or takes message

    + Type and proof correspondence, minutes and reports as directed

    + Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail.

    + Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization.

     

    Preferred Qualifications: Medical terminology & prior healthcare office experience .

     

    Schedule: Monday-Friday, morning huddle at 7:53AM every morning and regular end time is 4:30PM, except for one late night a week that can end between 5:30PM-6PM.

     

    + Completion of High school diploma or GED.

    + Able to use computer software applications such as word processing and use of basic office equipment.

    + Able to provide information in a clear and concise manner.

    + Prefer Business course background including typing, filing, business math and business English.

    + Prefer experience with a telephone system.

    Licensure, Certifications, and Clearances:

    + Act 31 Child Abuse Reporting with renewal

    + Act 33 with renewal

    + Act 34 with renewal

    + Act 73 FBI Clearance with renewal

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran