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Summary This position is located within the Navy Region Southwest Region, Fleet and Family Readiness Program, Fleet Readiness Department. The incumbent will be responsible for the daily operation and management of the retail Pro Shop, Driving Range and Cart Barn associated with the Monterey Pines Golf Course, located at Naval Support Activity Monterey, CA. Responsibilities Provides day to day administrative and technical supervision of a workforce consisting of Noh-Appropriated (N/\F) employees Ensures approved staffing levels are maintained to support; programs and operations in a cost effective manner. Plans work to be accomplished. Sets priorities and establishes schedules for work completion. Distributes and balances work based upon priority, skill requirements, and level of difficulty. Discusses work in progress, answering questions from team members concerning procedures, directives, policy, etc., as well as technical questions. Evaluates performance of subordinates and provides specific recommendations related to training needs. Responsible for training, supervising, scheduling, and evaluating all employees within the branch. Participates in interviews and recommends selection for all new hires within the branch, initiates appropriate disciplinary action; and resolves complaints from employees. Assures equality in determining selection, assignment, training and promotion, discipline and incentive awards to employees. Recommends awards or bonuses for supervisory and non-supervisory personnel and changes in position classification, subject to approval by higher level supervisors. Controls attendance and leave ensuring adequate work force is available at all times to accomplish the mission. Routinely approves sick and annual leave. Actively supports and promotes all aspects of the Equal Employment Opportunity (EEO) Program and Affirmative Action Plan as directed by applicable laws and regulations, and to communicate this support to subordinates, minority groups, and women. Ensures all laws and regulations concerning Merit System Principles and Prohibited Personnel Practices are adhered to. Requirements Conditions of Employment Qualifications Knowledge of management procedures and general business practices related to the management of a pro shop/retail facility.Incumbent must possess a practical knowledge of commercial, retail and a good knowledge of policies/procedures pertaining to operations including accounting, merchandising and patron control.Basic knowledge of rules and etiquette of the game of golf and golf tournament operations. Must be experienced in providing exceptional customer service to all. Education This position is not in a positive education series. Additional Information Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.In accordance with the Real ID Act of 2005, if a candidate or new hire requires access to a military installation and does not have a REAL ID, identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential, only one (1) from List A is required and if using Acceptable Source Identity Documents, one (1) from List B and one (1) from List C is required. https://www.oni.navy.mil/Portals/12/Vistors/Base%20Access%20Form.pdf?ver=2017-08-28-065204-693