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What you'll bring to the team

Bubble Planet is coming to Dallas, and we’re looking for passionate, guest-focused leaders to help bring the magic to life! As a Guest Experience Supervisor, you’ll play a key role in launching and shaping a one-of-a-kind visitor attraction from the ground up.

As a **Guest Experience Supervisor** , you will be a hands-on leader on the attraction floor, setting the tone for exceptional guest service, motivating a dynamic front-line team, and ensuring a safe, seamless, and unforgettable experience for every visitor. You’ll lead daily operations, support team training and scheduling, and step into Duty Manager responsibilities across the attraction.This is an exciting opportunity to be part of the founding team of a brand-new experience and help build a culture of Guest Obsession from Day One!

Key Responsibilities

+ Lead the Guest Experience Team with energy, passion, and a floor-based leadership style.

+ Deliver world-class service in line with Merlin’s Guest Obsession standards.

+ Act as a Duty Manager during assigned shifts, overseeing all departments.

+ Motivate and develop team members through coaching, daily briefings, and performance feedback.

+ Support recruitment, onboarding, training, and schedule management for your department.

+ Drive operational efficiency, service recovery, and secondary spend opportunities.

+ Maintain high standards in safety, cleanliness, and guest-facing presentation throughout the attraction.

+ Champion communication and teamwork, working closely with operations leadership.

+ Support and lead customer service initiatives, mentoring team members to meet and exceed guest expectations.

+ Monitor and report key performance data including inventory, dwell time, and product scores.

Qualifications & Experience

About You

+ A proactive, positive leader who thrives in fast-paced, guest-facing environments.

+ A natural motivator with excellent communication and team-building skills.

+ Able to juggle multiple priorities and remain calm under pressure.

+ Comfortable being highly visible on the floor, setting the example for others to follow.

Qualifications & Experience

+ High school diploma or GED required.

+ At least **2 years of supervisory experience** in guest-facing industries such as attractions, retail, hospitality, or entertainment.

+ Strong organizational, sales, and customer service skills.

+ Experience with computerized POS/till systems preferred.

+ Must be able to obtain required licenses or certifications as applicable.

Benefits

Benefits of Merlin Entertainments

+ Excellent health care options (medical, dental, and vision that encourage preventative care).

+ Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

+ Merlin Magic Pass for friends and family to enjoy the parks & attractions

+ Recognition Programs and Rewards

+ 401(k) program with company match

+ Tuition reimbursement programs

+ Numerous learning and advancement opportunities

Pay Range

USD $20.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9181/guest-experience-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-TX-Grapevine, TX_

**Job ID** _2025-9181_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _SEA LIFE Dallas_