• DSP Advocate

    Abound Health Group, LLC (Charlotte, NC)


    Abound Health is seeking a DSP Advocate to join our team in a remote capacity within North Carolina. In this role, you will report to the Chief Engagement and Experience Officer. As a DSP Advocate, you will champion the experience of Direct Support Professionals (DSPs) by providing support, guidance, education, and problem resolution. You will play a key role in improving DSP satisfaction, retention, and overall experience while upholding Abound Health’s mission, vision, and values.

    Key Responsibilities:

    + Advocate for DSPs by helping them understand employment benefits, resources, and support systems.

    + Resolve concerns by listening, documenting, and implementing acceptable resolutions.

    + Counsel supervisors and managers to improve DSP satisfaction and address emerging issues.

    + Provide training and user support on the OnTarget EHR system.

    + Maintain confidentiality and follow Abound Health’s policies and procedures.

    + Promote a positive, respectful atmosphere for DSPs and clients alike.

    + Ensure clients’ dignity, privacy, and safety by supporting abuse prevention, ethical behavior, and reporting requirements.

    Qualifications:

    + Strong interpersonal, communication, and problem-solving skills.

    + Ability to multitask, prioritize, and remain adaptable in a fast-paced environment.

    + Understanding of ISP Implementation, task analysis, and goal writing.

    + Knowledge of Medicaid and third-party billing requirements.

    + Commitment to treating all individuals with dignity and respect.

    + Experience working in team-based environments with diverse populations.

    Education:

    + High School Diploma (required)

    Additional Requirements:

    + Must be at least 18 years of age

    + Valid driver’s license with a safe driving record

    + No substantiated findings of abuse and/or neglect

    + Successful completion of background checks (Criminal, LEIE, NC Health Care Registry, and Sexual Offender)

    Compensation & Benefits:

    The target base salary range for this full-time, hourly, non-exempt position is between $20.00 - $25.00. Base pay is determined by factors such as work location, experience, job-related skills, and relevant education or training. In addition to base pay, total compensation may include various other forms of pay. We offer a comprehensive benefits package, including competitive health, dental, and wellness benefits, which begin on your 60th day of employment. Additionally, our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package, please reach out to your Talent Acquisition Partner.

    Equal Employment Opportunity

    Abound Health is an equal opportunity employer. Abound Health evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

     

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