• Denials Assistant - Patient Financial Services

    Saratoga Hospital (Saratoga Springs, NY)


    • Denials Assistant - Patient Financial Services

    • Location: Saratoga Hospital, 59D Myrtle Street Park, Saratoga Springs, NY 12866

    • Employment Type: Full Time

    • Shift/Schedule: Days (7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM)

    • Department: Patient Billing

    • Salary Range: $18.00 - $27.45 hourly, based on experience and qualifications

    • About Saratoga Hospital

     

    At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

     

    • About the Role

     

    We’re looking for a dedicated Denials Assistant to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare env ironment. The Denials Assistant provides clerical support to the various roles within the Denial and Follow-Up team. This position is responsible for facilitating assigned tasks that support the day-to-day operations of the team and the overall success of the Patient Financial Services department.

     

    • What You’ll Do

    + Handle and resolve assigned denied claims in multiple work queues including, but not limited to, eligibility and coordination of benefits, documentation requests and routine denials in a timely manner and in accordance with current departmental standards and performance metrics as they pertain to denials and various tasks.

    + Answers all incoming Denials team telephone calls while demonstrating customer service excellence to our patients and internal teams. Manage incoming voicemail and responds to patient, health insurance and payer vendors’ queries as appropriate.

    + Assists with Denials team clerical tasks, including receiving and routing of incoming faxes and documents, entering data into the EMR system, assisting in compiling appeals and reconsiderations.

    + Collaborate and communicate effectively with employees and PFS leadership to ensure any policies and procedures are updated with necessary changes that apply to denials.

    + Demonstrates increased proficiency with insurance verification, verification tools and online resources.

    + Continuously seek opportunities to improve processes and support patient and staff satisfaction.

    + Serve as a positive, professional representative of our hospital and community.

    • What You Bring

    + High School diploma with at least 2 years of office experience required or 1 year of revenue cycle experience. An Associate or Bachelor’s degree is required in lieu of experience.

    + Appropriate certification or licensure for the role (e.g. RN, LPN, CNA, administrative roles, etc.).

    + Strong communication and teamwork skills.

    + Commitment to providing patient-first, high-quality service.

    + Comfort working in a fast-paced, collaborative environment.

    • Why Saratoga Hospital

    + A caring, community-focused culture rooted in teamwork and trust.

    + Supportive leadership that invests in your development and well-being.

    + Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. (https://www.albanymed.org/wp-content/uploads/sites/2/2025/01/2025-Benefits-Guide\_-Web-compressed-copy.pdf)

    + Opportunities to grow within the Albany Med Health System.

    + Located in beautiful Saratoga Springs (https://www.discoversaratoga.org/) , known for its vibrant community, outdoor recreation, and cultural attractions.

    • Our Commitment

     

    We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

     

    • How to Apply

     

    Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.