"Alerted.org

Miami Valley Hospital

7th Floor

**DEPT:** PATIENT TRANSPORTATION

Full-Time / DAY SHIFT

The Communications Specialist responsibilities include answering incoming phone calls from 911 dispatch centers and hospitals, radio communications, monitoring the location and status of both aircraft and ground vehicles, and entering transport requests into the Computer Aided Dispatch program. They work alongside several departments to ensure smooth and efficient use of resources

Essential Duties & Functions:

1. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

1.

1. 2. Deal with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Isn’t upset when things are up in the air.

2.

3.

1. 3. Composure: Is cool under pressure. Does not become defensive or irritated when things are tough. Is considered mature. Can be counted on to hold things together during tough times. Can handle stress. Is a settling influence in a crisis.

2.

3.

1. 4. Peer Relationships: Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration.

2.

1. 5. Patience: Is tolerant with people and processes. Listens and checks before acting.

2.

3.

1. 6. Compassion: Genuinely cares about people. Is concerned about their work and non-work problems. Is available and ready to help.

2.

1.

2. 7. Time Management: Uses time effectively and efficiently. Gets more done in less time than others. Can attend to a broader range of activities.

Working Conditions:

1. Must be able to sit/stand at work station for at least 12 hours.

1. Must be able to assist with loading/offloading patients from the aircraft at MVH.

Minimum Level of Education Required: High School completion / GED

Licensure/Certification/Registration

+ This position requires certification or knowledge/experience as an Emergency Medical Technician or Paramedic in the state of Ohio or experience as a Communication Specialist or Emergency Services/911 Dispatcher. A Certified Flight Communicator (CFC/IAMTCS) or Certified Flight Coordinator (CFC/Commlink) certification is required within 1 year from the date started in the Communications Specialist position.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: Must have minimum of 1 year full-time experience in EMS Dispatching or as a EMS provider is preferred.

Prior specific functional responsibilities: N/A

Preferred experience: Experience in EMS Dispatching or as an EMS provider is preferred

Knowledge/Skills

+ Excellent oral communications. Ability to perform multiple tasks at once, and function under high stress.