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Description

As the Servicing Operations Senior Specialist, you will be responsible for the receiving, delivery, and digitization of all incoming mail. This position requires the use of various applications, procedures, and computer skills. The department is a high volume, fast-paced environment with various SLA’s. This environment requires accuracy and attention to detail as there is direct customer impact.

Primary responsibilities include:

+ Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.

+ Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).

+ Determines the source of problems and works to resolve them accurately and within service level agreements.

+ Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.

+ Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

+ Receiving and distributing incoming mail and packages.

+ Preparing outgoing mail and packages for shipment.

+ Researching and responding to inquiries from colleagues across the bank.

+ Digitization of mail, colleague correspondence and customer documentation.

+ Assist with data collection and documentation of mail and packages that require research.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Skills/Experience:

+ Understanding of department procedures and key practices

+ Ability to identify areas of improvement in personal work and processes

+ Strong attention to detail

+ Ability to thrive in a fast-paced, high volume, deadline-driven environment.

+ Strong written and verbal communication skills

+ Proficient in MS Outlook, Excel, Word, etc.

+ Team Player

+ Ability to lift 50 lbs.

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: 7:30am to 4:00pm, Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

08/02/2025