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Job Summary

Patient Access Specialist (PRN Float)

Hours: PRN - Covering Day, Night, & Weekend Shifts

Why Join Novant Health?

+ Enjoy a flexible PRN role with varied shifts to fit your schedule

+ Be part of a supportive team that values quality care and exceptional service

+ Gain experience across multiple clinic locations in a vibrant healthcare system

+ Grow your skills through cross-training in various administrative and registration functions

Your Impact:

You’ll be a vital part of the patient care journey, ensuring a smooth, welcoming experience from the very first step. Your attention to detail and compassionate approach will help patients feel confident and cared for.

Novant Health’s Commitment to You:

We believe a sense of belonging strengthens our team and the care we provide. We invite applicants from all backgrounds to bring their talents to Novant Health and help us deliver remarkable healthcare to our communities.

Responsibilities

+ Perform pre-registration, registration, and insurance verification with accuracy and professionalism

+ Collect and process patient demographic and financial information efficiently

+ Identify payment sources and collect payments while collaborating with insurers and hospital staff

+ Stay current with Federal and State regulations and Joint Commission standards

+ Support departmental goals through teamwork and high-quality performance

Qualifications

+ Education: High School or GED, required.

+ Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. One year Customer Service experience in any field, preferred. One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred.

+ Additional skills required: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points.

+ Additional skills required: Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits.

Job Opening ID

103002