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Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Sr Fraud Specialist at our Alexandria, Virginia service center. The primary responsibility of the Senior Fraud Specialist (SFS) will be to use sound reasoning and good judgment to prevent significant fraud losses and recover funds. This role will review alerts received in fraud detection systems, and fraud notifications that require significant research and high-risk transactions that present a significant risk of losses.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

+ Responsible for processing actionable alerts/fraud notifications which require extensive research and independent decision-making involving fraud events such as, Account Take Over, Fraud Applications, ID Theft Rings, Synthetic ID, Check Fraud, Scams, ACH and Wire Fraud.

+ Process Credit Bureau Disputes and false claims requiring extensive research and significant losses.

+ Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses.

+ Conduct research and assist high net worth and longtime members in resolving concerns and fraud matters.

+ Prepare letters of indemnity to recover funds from other financial institutions.

+ Collect and report suspicious activity information for Suspicious Activity Reports.

+ Review membership information and identification documents when there are discrepancies or irregularities to verify the accuracy of information.

+ Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required.

+ Accurately record data and remarks utilizing spreadsheets and notes on alerts.

+ Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z.

+ Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS, FCRM, FICO LOS and other fraud tools with accuracy and take appropriate action to prevent and mitigate fraud losses and recover funds.

+ Assist PenFed members in resolving fraud issues that require extensive research and independent decision-making.

+ Complete special projects as assigned by management that produce quality and action driven results within required time constraints.

+ Research information generated from multiple sources including Fiserv’s FCRM system, Hogan, Penguin, Actimize, TWIPS, Advanced Fraud Solutions (AFS), Experian, SalesForce, and other internal and external systems for fraud detection.

+ Identify significant fraud events and sensitive issues.

+ Conducts UAT testing on fraud detection systems.

+ Serve as a team leader and mentor Fraud Specialists I and II by preparing and supporting fraud training.

Qualifications

Equivalent combination of education and experience is considered.

+ Bachelor’s Degree in related field is preferred.

+ Minimum of five (5) years’ experience in fraud or banking required.

+ Knowledge of Credit Cards, Debit Cards, Personal Loans and Deposit Account.

+ Knowledge of fraud schemes to include, ID Theft, Synthetic ID, Account Takeover, ACH and Wire fraud.

+ Proficient working with Microsoft Office and maintains excellent oral writing skills to interact and communicate with coworkers, members, senior management and the general public with a high degree of professionalism.

Supervisory Responsibility

This position will not supervise staff.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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