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Data Verification Specialist

Job Details

Job Location

iLIFE Main - Milwaukee, WI

Remote Type

Hybrid

Position Type

Full Time

Education Level

High School Diploma, HSED or GED

Travel Percentage

Minimal; Less than 10%

Job Shift

1st Shift

Job Category

Finance

Description

**Job Purpose** : The Data Specialist is responsible is to assure ongoing compliance with federally required Electronic Visit Verification (EVV) regulations. This involves a variety of duties from timecard punch corrections to providing personalized support to individual employers and their hired workers.

**Essential Job Functions** :

(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Ensures that electronic visit verification (EVV) data remains accurate for billing and payroll before being released to outside agencies.

• Monitors and tracks timecard punches in the EVV system to ensure punches are being recorded correctly.

• Transcribes comments to software system (FMS and Laserfiche) care notes accurately and timely.

• Communicates via phone and email and collaborates with people who use iLIFE services to address missed tasks.

• Addresses EVV setup issues and communicate resolution as needed with people who use iLIFE services and iLIFE’s internal team.

• Escalates conflicts, grievances, incidents, etc. to appropriate representatives.

• Processes EVV compliance reports as a final check of tasks and visits completed.

• Attends in-person events as assigned, assisting attendees with timesheets and EVV.

• Other duties as assigned

Qualifications

**Required Education, Experience, Certifications, Licensure and Credentials** : (Where appropriate, education and/or experience may be substituted)

**Minimum Required Education:** High school education or equivalency; college degree preferred

Minimum Required Experience:

Minimum of one year customer service experience

Preferred two to four years of experience in payroll processing

Preferred one to two years of experience in EVV systems

Required License – Certification – Registration:

Issued By Governing Body (if applicable):

**Travel Type** : Less than 10%

**Knowledge – Skills – Abilities** :

• Strong organization and administrative skills

• Proficient in Microsoft Office Outlook, Word, Excel, and Access; ability to learn and use PC based software programs

• Excellent verbal and written communication and interaction skills with a diverse team, customers, and other stakeholders

• Ability to perform work with a high degree of accuracy while meeting requirements

• Ability to prioritize duties and function effectively in a multi-task environment

• Ability to operate under and explain agency and departmental procedures and guidelines

• Takes the initiative and provide feedback for process improvements

• Ability and desire to cross-train; learn the work of other departmental staff in an effort to provide an effective back up when needed.

• Maintain a high energy level that is focused on completing departmental and agency goals in a professional and timely manner.

• Possess the desire to learn and grow with the job, enhancing responsibility and skill to a higher level.

**Physical Requirements, Visual Acuity, and Work Conditions** :

**Physical Requirements** : Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

**Visual Acuity** : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

**Working Conditions** : None: The worker is not substantially exposed to adverse environmental conditions.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.

CFI is an Equal Opportunity Employer and promotes a Drug Free Work Environment