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Safety and Quality

• Proactively drive safety and quality performance of the project portfolio within his/her scope of responsibility

Customers

• Establish and promote service-minded culture and outside-in thinking in customer project management, and drive the adaptation of best practices related to customer journey and customer experience management

• Capture and feed Voice of Customer throughout the customer project; especially related to how KONE manages the project

Program and project management

• Develop project management capability within the unit/area

• Measure, monitor and support project portfolio planning, forecasting and execution

• Facilitate portfolio governance

• Support selected projects in tender development and project planning, execution and governance

• Optimize project management resources and their allocation across the portfolio

• Support and coach project managers, perform project reviews

Leadership and people development

• Lead and develop the PMO team and project management professionals to achieve budget, safety, quality and customer satisfaction goals. Identify and address competence development needs for project managers, planners, project and order admins, and quantity surveyors

• Contribute to Delivery Operations strategic planning and decision-making to drive project management capabilities in line with the unit’s/area’s overall vision and business objectives

Delivery Operations management

• Work with other Delivery Operations staff and teams to ensure correct and consistent use of project management policy, processes and tools, and appropriate resource allocation to support this

Business performance

• Measure and monitor project portfolio performance, identify improvement opportunities and drive actions to improve business performance

• Set targets for and manage the performance of the PMO team

• Establish PMO budget and monitor customer service, safety, quality and financial performance to optimize resources and prioritize investments

• Provide input and feedback about changes needed to KONE Way

_At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

Read more on _www.kone.com/careers_

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.