"Alerted.org

125699BR

Job Title:

Customer Service Representative

Location:

Performance Miami (0655)

Job Description:

Work schedule: M - F (8:00 AM - 5:00 PM)

'On-Call' - Ability to work select weekends and holidays.

We Deliver the Goods:

+ Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

+ Growth opportunities performing essential work to support America’s food distribution system

+ Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

+ Field inbound calls from customers and sales reps across all segments.

+ Enter customer orders, process credits, and manage invoices with accuracy and speed.

+ Assist customers with order issues and follow through to resolution.

+ Contact vendors regarding orders, issues and sample requests.

+ Provide professional, courteous support to internal teams, customers, and vendor partners.

+ Perform general administrative duties to support the Inside Sales Team.

+ Attend team meetings and ongoing training sessions.

+ Collaborate effectively with colleagues to ensure high service levels across departments.

+ Performs other related duties as assigned.

Req Number:

125699BR

Address Line 1:

3595 NW 125th Street

Job Location:

Miami, Florida (FL)

Shift:

1st Shift

Full Time / Part Time:

Full Time

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

Required Qualifications:

High School Diploma/GED or Equivalent

6 - 12 months customer service or administrative experience in foodservice distribution.

Division:

Performance Foodservice

Job Category:

Sales

Preferred Qualifications:

1 - 2 years customer service and/or related area within foodservice industry.

Language: Bilingual English and Spanish preferred.

State:

Florida

Company Description:

Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Benefits:

Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)