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Job Description

As a Call Center Administrator, you will be responsible for daily support activities, including:

Acting as the primary point of contact for all site related service requests called in or entered by site personnel.

Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS).

Monitoring work order queues and assigning to correct scheduling group.

Coordinates some outside service calls with specific vendors

Dispatching technicians to perform reactive maintenance work.

Entering work order information, setting priorities, and forwarding work order for further processing.

Maintaining and updating records, reports, files, and communication information.

Researches and answers all customer work order status inquiries.

Reviewing, entering, and tracking MRO purchasing requisitions.

Performing all other duties as assigned.

As the Call Center Administrator, you will be expected to:

Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.

Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.

Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.

Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible

Communication

Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint

Ability to communicate clearly via phone

Ability to work closely with customer during site emergencies.

Excellent oral and written communications

Minimum Requirements

High School Diploma or demonstrated equivalent.

Two years of experience answering and routing incoming calls (business education may substitute year for a year).

Current or previous call center experience with Amentum

Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].