• Customer Pick Up Representative

    Alphabroder (Middleboro, MA)


    Position Summary

    To assist the Pick-up customer by ensuring prompt and courteous processing of their order and providing exceptional customer service.

    Responsibilities

    + Assure orders are ready for Customer Pick-up, as per department guidelines.

    + Must have customer/sales experience, Computer skills.

    + Assure customer satisfaction is maintained and resolve customer disputes in a prompt, efficient and courteous manner.

    + Maintain accurate records of transactions.

    + Coordinate communication of customer orders.

    + Follow up with other departments about issues/concerns affecting the Pick-Up Customer.

    + Maintain a secure working environment.

    + Research orders and customer information in WMS and FDM4.

    + Check inventory, customer credits and other information in FDM4.

    + Ship and invoice orders in FDM4 and WMS.

    + Perform housekeeping duties.

    + Assure compliance with safety regulations.

    + Serve as a member of the Distribution Center team, providing assistance as needed.

    Qualifications

    Qualifications

    + Strong reading and math skills.

    + Physical agility and stamina to stand, walk, bend for extended periods, and lift (up to 60 pounds).

    + Demonstrated excellent oral communication and telephone skills.

    + Flexibility with schedule; available to work overtime.

    + In-depth interpersonal skills; demonstrated ability to establish and maintain effective relationships with customers.

    + Good computer skills; data entry, retrieval.

    + Good knowledge of product lines.

    + Demonstrated ability to prioritize.

    + Demonstrated ability to resolve customer disputes face-to-face.

    + Strong knowledge of WMS and FDM4.

    + alphabroder is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. For more information about our commitment to equal employment opportunity, please review EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) EEO is the Law Poster Supplement. alphabroder participates in the E-Verify program. Please click below to learn more about the E-Verify program. E-Verify Participation Poster (English and Spanish) (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf) Right to Work Poster .