"Alerted.org

Description

Job Title: Learning Systems Supervisor

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders has approximately 800+ employees supporting clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary- This is a contingent opportunity and would begin work upon the contract award

The CNIC Contracts Learning Systems Supervisor is responsible for overseeing the CNIC Learning Management System (LMS), the Adobe Connect training platform, and associated help desk services that support a user base of over 30,000 learners. This role also provides supervision and guidance to the staff managing these systems.

Responsibilities include supervision of a diverse team of learning technology professionals including LMS Administrators and LMS Support Specialists ensuring effective operations and performance. Conducts ongoing quality assurance to evaluate both system functionality and staff effectiveness, with a focus on continuous improvement. Acts as the primary liaison with the Zeiders IT department and manages day-to-day coordination with external learning technology vendors, resolving technical issues and driving process improvements. Directs scheduling of webinars, creation of online training events, strategic communications, help desk operations, and reporting.

This is a telework opportunity. Occasional travel, evening work or meetings outside of normal business hours are expected.

Essential Duties and Responsibilities:

+ The CNIC Contracts Learning Systems Supervisor is responsible for ensuring the timely scheduling of webinars and training events, as well as the accurate posting of materials for all CNIC LMS stakeholders.

+ Maintains high standards of quality control across all services provided under the CNIC learning technologies portfolio.

+ Conducts regular reviews of help desk tickets and responses to identify trends, verify accuracy and appropriateness, and ensure adherence to customer service expectations.

+ Assigns LMS and Help Desk team members to ensure adequate coverage and support at all times.

+ Coordinates with Zeiders IT and/or system vendors for system functionality and improvements. Serves as the subject matter expert (SME) for the full suite of learning technology tools, including the CNIC LMS, Adobe Connect, and the CNIC Help Desk.

+ Maintains a working knowledge of other Zeiders technology tools that connect to the CNIC LMS and applies their capabilities to enhance service delivery when appropriate.

Supervisory Responsibilities

A key aspect of the CNIC Contracts Learning Systems Supervisor role is demonstrating core competency in effective people management. These responsibilities include inspiring others, fostering trust, effective communication, leading and managing change, performance management, coaching and leadership development. These competencies also include managing with emotional intelligence in all interactions and always conveying the application and demonstration of Zeiders core values.

Required Qualifications:

+ Bachelor’s degree

+ Five years’ of directly applicable experience with learning technologies.

+ Five years’ experience in training and development.

+ Three years of demonstrated leadership experience.

+ Demonstrated skills and proficiency in Microsoft Office tools plus cloud-based project management tools such as Basecamp, Drop Box, Asana, etc.

+ Experience with Learning Management Systems and online classrooms.

+ Excellent attention to detail, organization, and ability to prioritize in a fast-paced environment.

+ Familiarity with government contracting and experience in budget management and oversight in a contract setting.

+ Ability to work collaboratively and effectively in a virtual environment.

+ Balanced use of independent action and collaborative problem solving.

+ Flexible and able to learn and apply new technologies.

Preferred Qualifications:

+ Experience leading virtual teams.

+ Knowledge and working experience with web-based instruction and online learning platforms (Adobe Connect, ZOOM, Go-To Meeting, or other off the shelf products)

+ Understanding of military lifestyle either through prior work or personal experience a plus.

+ Understanding of Instructional systems design and adult learning theory.

Other Requirements

+ This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

+ You will need to complete and clear the full government background check process based on your role.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

+ Ability to work both independently and as part of a team.

+ Customer Communications - Establishes rapport (listens and talks) with the customer; Proactively communicates with the customer; Identifies intended and unintended consequences for customer issues; Identifies and resolves difficult issues in a diplomatic fashion; Responds to complaints and/or appropriately escalates the complaint for situational awareness or help in resolution.

+ Interpersonal Skills - Focuses on resolving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

+ Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

+ Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

+ Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Physical Demands. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses laptop computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c))