• Help Desk Technician II

    Robert Half Technology (Atlanta, GA)


    Description

    Our client, a reputable organization based in Atlanta, GA, is seeking a Tier II Support Technician to provide advanced technical support to end users. This role focuses on troubleshooting and resolving issues related to Active Directory (AD), Office 365 (O365), Windows environments, and general desktop support. The ideal candidate will act as an escalation point for Tier I support and work closely with systems and network teams.

    Key Responsibilities:

    + Provide Tier II support for desktop, laptop, and application issues

    + Troubleshoot and administer Active Directory (user accounts, group policies, permissions)

    + Support and manage Office 365 (Exchange, Teams, OneDrive, SharePoint)

    + Assist with system imaging, software deployment, and patching

    + Document support processes and update knowledge base articles

    Requirements

    2+ years of experience in a technical support or help desk role

     

    Strong knowledge of AD, O365, and Windows OS (10/11)

     

    Familiarity with remote support tools and ticketing systems

     

    Excellent problem-solving and communication skills

    Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .