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Description

We are looking for a dedicated Help Desk Analyst to join our team. In this role, you will serve as the first point of contact for technical support, delivering exceptional service and resolving a variety of hardware and software issues. If you have a passion for technology and enjoy helping users navigate challenges, we encourage you to apply.

Responsibilities:

• Deliver high-quality technical support to users, ensuring their issues are addressed promptly and effectively.

• Diagnose and resolve hardware and software problems, including desktops, laptops, printers, and other peripherals.

• Maintain detailed records of customer interactions and resolutions within the helpdesk ticketing system.

• Escalate complex technical problems to senior support staff when necessary.

• Manage user accounts by handling provisioning and deprovisioning tasks.

• Provide remote desktop support to troubleshoot and resolve user issues.

• Assist users with Apple and Mac devices, ensuring seamless functionality.

• Support Microsoft technologies and Active Directory environments.

• Utilize expertise in Cisco and Citrix technologies to address connectivity and application issues.

Requirements • Proven experience with Cisco and Citrix technologies.

• Proficiency in supporting Mac computers and Apple devices.

• Strong knowledge of Microsoft technologies, including Active Directory.

• Familiarity with computer hardware troubleshooting and repair.

• Ability to provide technical support and remote desktop assistance.

• Experience working with Windows Remote Desktop.

• Excellent communication skills and a customer-focused approach.

• Strong problem-solving abilities and attention to detail. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .