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Description We are looking for an experienced ITSM Migration Specialist to join our team on a contract basis. This role involves assisting with the seamless migration from Zendesk Service Desk to Jira Service Management. Based in Indianapolis, Indiana, or working remotely, you'll play a key role in ensuring the successful implementation of this project.

Responsibilities:

• Lead the migration process from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency.

• Configure and optimize Jira Service Management to align with organizational requirements.

• Collaborate with stakeholders to gather and analyze system requirements for the migration.

• Provide expert guidance on data migration tools and techniques to facilitate a smooth transition.

• Troubleshoot and resolve any issues that arise during the migration process.

• Ensure compliance with best practices and industry standards throughout the project.

• Document procedures, configurations, and lessons learned during the migration.

• Conduct testing to validate the functionality and performance of the new system.

• Offer training and support to users on Jira Service Management post-migration.

• Maintain clear communication with all project stakeholders to ensure alignment and transparency. Requirements • Proven experience in ITSM migrations, specifically from Zendesk Service Desk to Jira Service Management.

• Strong knowledge of Jira Service Management configuration and administration.

• Proficiency in data migration tools and techniques.

• Familiarity with Agile Scrum methodologies and project management frameworks.

• PMP certification or equivalent project management expertise.

• Solid understanding of IT project management principles and practices.

• Hands-on experience with Atlassian Jira and Zendesk platforms.

• Excellent problem-solving and communication skills. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .