• Inside Sales Executive

    Adecco US, Inc. (Worcester, MA)


    Inside Sales Executive/Customer Support

    **Location:** Hybrid – Work from Home & Worcester, MA Office

    Overview:

    We are seeking a detail-oriented and customer-focused **Inside Sales Executive** to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.

    Key Responsibilities:

    + Process customer and vendor transactions efficiently, including orders, quotes, and returns

    + Investigate and resolve customer invoicing issues

    + Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring

    + Communicate product demand changes to the Purchasing team

    + Reconcile customer performance metrics with internal reports

    + Support and manage customer-dedicated inventory programs

    + Maintain accurate customer profiles, including shipping instructions, item setups, and contact records

    + Participate in key account meetings and vendor-related training as needed

    + Serve as a first point of contact for overflow inbound calls, routing appropriately

    + Perform various customer service and administrative support tasks

    + Present a professional and helpful image to customers, vendors, and internal teams

    + Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials

    + Collaborate with internal teams to meet service goals and manage time effectively

    Required Qualifications:

    + Associate’s degree required

    + Minimum 3 years of experience in a customer service or inside sales role

    + Strong verbal and written communication skills

    + Exceptional customer service and problem-solving abilities

    + Detail-oriented and comfortable in a fast-paced environment

    + Proficient in basic math (rate, ratio, etc.) and data entry

    + Able to manage multiple priorities and adapt to shifting demands

    + Team-oriented and comfortable working across departments

    + Professional, organized, and dependable

    Preferred Qualifications:

    + Experience with Epicor P21 or similar ERP systems

    + Familiarity with logistics, shipping, and warehouse operations

    + Background in wholesale distribution or product-based industriesFor immediate consideration please send a copy of your updated resume to our recruiter Kristi at [email protected]. Please note that only qualifed candidates will be contacted.

    **Pay Details:** $39,500.00 to $49,000.00 per year

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance