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As an Customer Support Specialist (CSS), you are responsible for ensuring highest quality customer interactions. You will serve as a liaison between departments and advocate customer needs and issues. You will use active listening skills to determine the needs and interests of potential and existing customers, thus maximizing their delight with our client and optimizing their revenue potential at the same time.

As the front-line a CSS satisfies customer needs that range from recommending the most appropriate product, helping with software installation, performing parts research, relaying (and expediting) order status, and working with logistics and manufacturing.

Essential Capabilities (knowledge, skills, abilities & personal attributes)

+ Experience in a order management function, or as a Customer Service rep. The ideal candidate is fulfilled when their customer finds success using a service/product they’ve helped with.

+ Demonstrated customer-first attitude. High motivation and desire for continuous improvement and learning required.

+ Ability to partner with technical sales force to become their trusted partner.

+ Problem solver with the ability to identify issues in owned processes

+ Experience navigating in Oracle or other similar ERP systems to create quotes and enter orders, plus Dynamics or other similar CRM systems is desired.

+ Exceptional verbal and written communication skills with the ability to effectively multi-task in a fast-paced environment.

+ Outstanding organizational skills with attention to detail

+ Flexibility within team environments

Job Requirements

+ Reviews daily management with order management team to ensure orders are managed from booking, holds management, and through shipment

+ Executes OM processes in accordance with policy

+ Contributes to a positive team culture

+ Responding to internal and external customer inquiries

+ Quickly and accurately creates quotes and booking orders

+ Proactively tracks order status and notifying the customer of delays

+ Completes export compliance screening as needed

+ Identifies & creates leads from customer interactions

+ Collaborates with field sales, credit, logistics, and supply chain to solve problems on orders and improve processes to deliver a great customer experience

Work Experience

+ 1-2 years working in order management, customer service, technical support, or inside sales

+ Experience with Oracle preferred

+ Experience with MS Dynamics 365 preferred

Education

+ Bachelor’s degree in business administration preferred

A high school diploma or equivalent with appropriate experience will be considered

**Pay Details:** $20.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance